Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express August 21st, 2019 10:00 AM - August 27th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

What is the identity verification process?

Based on the Act on Prevention of Transfer of Criminal Proceeds, we check your identity with your identity verification documents you send to us. For more information, visit the Identity Verification Process page.