Rakuten's Official Overseas Delivery Service

This service does not support your browser

Please access with the latest version of browser such as Chrome, Edge, Internet Explorer, Safari, Firefox.

3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  October 17th, 2019 10:00 AM - October 28th, 2019 3:59 PM (JST)


Listed are some questions we often receive from customers.

What happens if the product I sent to Rakuten Global Express is a prohibited item?

You will need to select from options such as forward domestically / return product to shop / dispose product. Please note that in the case of forwarding domestically / returning product, a domestic delivery fee and handling fee of ¥1,000 will be incurred.