Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express August 21st, 2019 10:00 AM - August 27th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

What should I do if I want to forward domestically an item I sent to the warehouse, instead of shipping it overseas?

Please contact customer support with the address, phone number, and addressee name of the domestic forwarding destination. (If the destination is a hotel, please also provide the expected dates of stay.) Please note that a domestic forwarding fee of ¥1,000 will be incurred, in addition to the delivery fee.