Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  September. 18th, 2019 10:00 AM - September 25th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

Which dimension size should I measure for the packaging size?

Packaging size limits will differ depending on the country and mode of shipment, so please check the packaging size noted on the price list in advance.
For instructions on how to find packaging options, please refer to the following.

Max. Length: Length (A) must not exceed the listed size

Max. Length + Height + Width: The sum of Length (A) + Height (B) + Width (C) must not exceed the listed size.

Max. Length+Girth: The sum of Length (A) + Perimeter (D) must not exceed the listed size.