Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  September. 18th, 2019 10:00 AM - September 25th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

Is there a way to check whether or not I am entered into the point campaign?

Within the entry period: After clicking the 'Entry Button' on the campaign page, if it says 'Entry Complete,' this means that you have already been entered into the campaign. (Please note that if you do not meet the campaign entry conditions, clicking the Entry Button will display a message saying 'Unable to Enter.')
After the entry period: Your entry can be confirmed from the prize shipment date onwards. If you have any issues, we kindly request that you contact customer support to confirm your entry.