Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  September. 18th, 2019 10:00 AM - September 25th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

Can you remove the packing materials and product boxes that the store used for shipping, and pack them together?

We cannot handle individual requests for packaging. (Since items may be lost or get damaged, we will ship the package as it arrives at the Rakuten Global Express warehouse. We ask for your understanding).