Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  September. 18th, 2019 10:00 AM - September 25th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

Can you track the status of my parcel, or provide support when I could not receive my parcel?

At Rakuten Global Express, we ask that customers be responsible for tracking the status of their parcels and receiving them. For more details, please refer to Article 2, Clause 3 and Article 13, Clause 6 of the terms and conditions