Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  October 17th, 2019 10:00 AM - October 28th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

Can I submit my identity verification documents by mail?

From a security perspective, we will not accept your identity verification documents by mail. We would be grateful if you could cooperate with us.