Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  October 17th, 2019 10:00 AM - October 28th, 2019 3:59 PM (JST)


Listed are some questions we often receive from customers.

My item’s weight and size in the My page section are different from the weight and size I have confirmed with the sales outlet. Why is that?

As we use cardboard to closely pack your items for overseas shipping, the weight and size might be different from items you have purchased in some cases. Contact our customer support.