Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  October 17th, 2019 10:00 AM - October 28th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

Can I check if my package has arrived at the Rakuten Global Express warehouse?

When we receive your package, we will let you know in the "My page" area or by email. If you don’t make contact with us, check your delivery service provider for the warehouse and your tracking number (invoice #), or ask our customer support for advice.