Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  October 17th, 2019 10:00 AM - October 28th, 2019 3:59 PM (JST)


Listed are some questions we often receive from customers.

What should I do if I learn that I cannot send my item to some destination country and region?

In this case, you can choose one option from: Handing it back to the store, discarding it at the warehouse, or forwarding it to an address in Japan. In this case, we will charge you the cost of shipping and handling fees. For more information, visit our fee page. If you have any questions, contact our customer support.