Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  October 17th, 2019 10:00 AM - October 28th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

How much is the maximum indemnity amount?

The amount of compensation will vary depending on the destination country or region, whether it is purchased at Rakuten or not, and the chosen method of delivery. visit the Customer Protection Plan page for more information.