Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  October 17th, 2019 10:00 AM - October 28th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

What do I need to pay attention to when I send high-priced items?

If you send products worth more than 200,000 yen in total, you need customs power of attorney. So, we will charge you applicable fees. In addition, in some cases, your items are not treated as personal import, depending on the price or destination country’s restrictions, and you need to pay a tariff for ordinary import or cannot pass customs. For more information, see the Country-specific guide page.