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Coupons - How to Use

Use coupons distributed by Rakuten Global Express to save even more on overseas shipping.
You can get a coupon from our email newsletter, home page, or special promo page during the promotion period.

Shipping coupon cannot be used on Auto-Ship method. * Only usable with "Manual Ship".
If you wish to use a coupon and your shipping method is set to auto, please change it to "Manual Ship" through the shipping settings page before making a packaging request.

» Click Here to check your shipping mode.

How to use the coupon

Promotion Promotion

STEP1
Click the Get Coupon button from the top of the event page

Click the "Get Coupon" button on the event page.

※Design on coupons differs by page.

Log in Log in

STEP2
Log in with Rakuten Global Express user ID

Please log in using your User ID. If you do not have an ID yet, please register as a member (free) here.

If you are already logged in, this screen will not appear and you will be taken to STEP 3.

Coupon Coupon

STEP3
Get a coupon

If you see 「Got the coupon!」, you will get a coupon.
Coupons that you obtain can be checked from the My Coupon page at any time.

*The international shipping discount coupon you got here can be used in STEP 7 when you pay your shipping fee.

Shopping Shopping

STEP4
Shop at Rakuten Ichiba and Other Japanese Shopping Sites.

Shop on Japanese shopping sites and set up your unique "shopping address" issued at the time of registration with Rakuten Global Express to your shipping address.

※You can't use the Rakuten Global Express coupon from STEP 3 for shopping.
※ Products purchased on other websites must be Preregistration of Package Information on My Page.

Packaging Packaging

STEP5
Packaging requests with Rakuten Global Express

Parcels delivered in storage boxes dedicated for customers will be displayed on My page . Please submit a packaging request.
Make sure the shipping mode is set to "Manual Ship" and submit a packing request.

*Shipping coupon cannot be used on Auto-Ship method.
If your "Shipment methods" is Auto Ship mode and if you prefer to use discount coupon for your package, please change the settings to Manual ship mode before submitting a packaging request on MY PAGE.

» Click Here to check your shipping mode.

My Page My Page

STEP6
Request for your parcel to be shipped

Please complete the shipping procedure for your parcel.

Payment Payment

STEP7
Select the coupon you have earned during the shipping payment process

On the payment page for the package you want to request to be shipped with Rakuten Global Express, check the "Use Coupon" box.

When you check the box, a list of coupons that can be used will appear.

*Even if you have already obtained a coupon, it will not be displayed if you do not meet the conditions for using the coupon. Please check the conditions of use for each coupon.

 

Points to note

  • Coupons can only be used during payment on Rakuten Global Express.
  • Regardless of the reason, requests for the reissuance of coupons or application of discounts not fulfilling the conditions of the promotion will not be entertained.
  • To use coupons, membership registration with Rakuten Global Express is necessary ( click here to register as a member for free ).
  • If you do not fulfill the conditions for the use of the coupons, the coupons that you have obtained will not be displayed on the payment screen. Please check the conditions for obtaining and using each coupon.
  • Customers who have their shipping method to be "Auto Pack" are unable to use shipping discount coupons. If you wish to use a coupon and your shipping method is set to auto, please change it to "Manual Ship" through the shipping settings page before making a packaging request.
  • The actual discounted amount will be calculated in Japanese yen.