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How about using Rakuten Ichiba and Rakuten Global Express for international delivery support for your expatriates?We deliver a wide variety of Japanese products such as foods and cosmetics to to help create a comfortable life overseas. How about using Rakuten Ichiba and Rakuten Global Express for international delivery support for your expatriates?We deliver a wide variety of Japanese products such as foods and cosmetics to to help create a comfortable life overseas.
Inquiry

Service for welfare program

Rakuten Global Express takes care of shipping operations for packages which your employees purchase at Rakuten Ichiba and other Japanese online shopping sites, while the company pays international shipping fee as a welfare program.

What's good about our service

  • Large selection of products!

    Large selection of products!

    We deliver over 300 million products from more than 50,000 unique stores in Rakuten Ichiba to overseas customers . Customers can also ship products from Japanese shopping sites other than Rakuten Ichiba in one package.

    *Some items cannot be shipped depending on the country or region.

  • Multi-lingual customer support

    Multi-lingual customer support

    We have an extensive customer support system, and can respond quickly to inquiries from your employees in Japanese, English, and Chinese.

  • Customer protection plan

    Customer protection plan

    Problems such as lost or damaged items can occur with international shipping. Rakuten Global Express offers a full range of compensation programs to help you in the event of such problems.

    *Compensation is subject to review.

How to get started

  • Contact via inquiry form

    Please fill in the inquiry form below. We will contact you shortly after confirming your inquiry.

  • Meeting

    We will ask your company's needs in the (online) meeting and will propose the best solution.

  • Contract

    We will make a contract according to the conditions we agreed on.

  • Start service

    Once the necessary system integration and other arrangements have been completed, expatriates in your company will have access to the service.

  • Billing

    We will invoice you for the fee based on the actual usage.

FAQ

  • Q
    Which countries can you ship to?
    A
    Rakuten Global Express is available in more than 70 countries and regions. Please refer to "Available Countries / Regions" page.
  • Q
    Is there a contract fee? What are the costs?
    A
    There are no contract fees or annual fees. We will charge you based on the actual usage by your employees.
  • Q
    What kind of products can I buy?
    A
    Rakuten Global Express allows customers to ship products from Rakuten Ichiba and other Japanese online shopping sites to overseas in one package. We have a list of recommended shops in "Popular Online Shops". Please note that some items, such as prohibited items, may not be able to be shipped overseas. Please refer to "Products that cannot be delivered overseas" and "Available Countries / Regions" pages in advance.
  • Q
    Can I check the usage status of my expatriates?
    A
    We can provide data on Rakuten Global Express usage fees (e.g., international shipping fees). This does not include data on products purchased.

Inquiry

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Language support: Japanese, English

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