Each user guide explains many of the questions you may have whether it is your first time or just returning.
How RGX works
First time visit? This section explains the overall process on how to enjoy Rakuten Global Express.
Packing & Delivery Mode
Wondering what kind of shipping methods to choose from? This section explain the differences and also talks about Auto Pack & Ship mode for users who want to receive packages faster.
So how much does it cost to ship to my destination? You can take a look and compare pricing among the shipping methods we have.
Coupons - How to Use
Use coupons distributed by Rakuten Global Express to save even more on overseas shipping.
Available Countries / Regions
Wondering if we can ship to your country/region? Please check this page for the latest countries we support.
We need to know who you are. This section explains each steps and details of documents needed to verify who you are which the law requires us to do.
Proxy Payment service
Payment Agency Service is a service that allows you to apply in advance in order to purchase items from qualifying shops by "Cash On Delivery".
About Rakuten Global Express
What is Rakuten Global Express and how is it different with others? Take a look.