Rakuten's Official Overseas Delivery Service

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  • Act on Specified Commercial Transactions

Act on Specified Commercial Transactions

Service provider (company name)

Cross Border Trading Dept., Rakuten Inc.

Company address

1-14-1 Tamagawa, Setagaya-ku, Tokyo, Japan 158-0094

Telephone number

050-5306-1505 (Kawasaki Service Center)

Services

Providing delivery brokerage services that hand over an item to an overseas shipping address if our customer buys the item from Rakuten Ichiba, Rakuten Global Market store or Rakuten Books.* A sales agreement on any item is made and entered into by and between our customer and Rakuten Global Market store or Rakuten Books. We are not an item seller.* An international delivery service agreement is made and entered into by and between our customer and forwarding company. We provide freight delivery brokerage services on behalf of our customers.

Service price

Delivery brokerage fee (including agency cost in an international delivery fee)* See this section for more information.

Necessary cost other than service price

If you use our delivery brokerage service, you will pay the item’s price to Rakuten Ichiba, Rakuten Global Market shop or Rakuten Books. Some shops might charge additional fees, such as a shipping cost. Confirm this on the website of each shop.
You will pay if they impose any tax, such as a tariff or value added tax.
You will also pay expenses, such as any shipping cost arising after arrival at your designated overseas destination or transportation cost of taking over your freight.

Effective term for your request

Finish your payment within seven days after we let you know your total payment amount. If we can’t confirm your payment within seven days, your order will be canceled, and we will discard your item in some cases.

Notes on defective items

We provide international freight brokerage services and are not an item seller, so we will not assume any liability for defective items. We will not accept your item if you intend to return it back based on the cooling-off rules.

Service period

After we confirm your payment, we will send your item within seven business days after your item arrives in principle. If our service gets delayed due to delayed shipment from Rakuten Ichiba, Rakuten Global Market shop or Rakuten Books, we will let you know by email or phone.

Payment method

Payment based on your Rakuten ID (payment with credit card, Rakuten Super Points or Rakuten Cash)* We will not accept payment in any other manner.

Payment due date

In principle, you will make payment in advance.

Shipping cost for returned article

You will pay this cost even if you intend to replace the defective item(s).

Items that we cannot handle

Visit the page of countries / regions covered with our delivery service network.