Rakuten's Official Overseas Delivery Service

This service does not support your browser

Please access with the latest version of browser such as Chrome, Edge, Internet Explorer, Safari, Firefox.

Contact Us

Please contact us according to your inquiry
Languages we can respond to queries in: Japanese, English, Chinese (Simplified), Chinese (Traditional)

Due to the effects of the novel coronavirus, we have temporarily stopped accepting inquiries.
(Rakuten Global Express members can contact us from their My Page).
We apologize for any inconvenience this may cause. Please wait until our system is restored.

Rakuten Global Express
About membership, how to use the service, shipping and packing, etc.

Rakuten Global Express Customer Support

Inquiry via email

Your mail software will be activated

Rakuten Ichiba
About your purchase, merchants, products, your Rakuten ID information, etc.

Inquiry via form

*Support is only in Japanese

Rakuten Books
About your purchase, products, etc.

Inquiry via form

*Support is only in Japanese

Helpful Information