Rakuten's Official Overseas Delivery Service

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Please contact us according to your inquiry
Languages we can respond to queries in: Japanese, English, Chinese (Simplified), Chinese (Traditional)

Rakuten Global Express
About membership, how to use the service, shipping and packing, etc.

Rakuten Global Express Customer Support

Inquiry via email

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Rakuten Ichiba and Rakuten Global Market
About your purchase, merchants, products, your Rakuten ID information, etc.

Inquiry via form

Inquiry via chat

Rakuten Books
About your purchase, products, etc.

Inquiry via form

*Support is only in Japanese