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Ｑ： Can I ship products purchased from online stores other than Rakuten via Rakuten Global Express?Ａ： Items purchased from online stores other than Rakuten can also be shipped. Popular Online StoresPlease note that parcels from C to C services and individuals cannot be shipped.Examples: Rakuma, Yahoo! Auction, Mercari, family, friends, etc.
Ｑ： What should I do if I want to forward domestically an item I sent to the warehouse, instead of shipping it overseas?Ａ： With regards to the items listed as "Pending Items" due to being prohibited items, etc, you can go through the necessary proceedures from your MyPage. MyPage> List of Items> Pending Items> Please fill in the form according to the instruction.With regards to other items, please confirm the address for your domestic transfer, and the name and phone number of the recipient, and then contact Customer Support. (If the address is a hotel, please also include your stay dates.)For domestic transfers, you will be charged a handling fee 1,000JPY and the domestic shipping fee.
Ｑ： Will there be additional fees such as packing costs, etc., in addition to the shipping charges?Ａ： The shipping charges that you pay include all shipping costs, packing materials, packing expenses, and invoice issuance fees.
Ｑ： How long after the shipment has arrived warehouse will I receive notice of the delivery?Ａ： If your package arrives during business hours, you will be notified of your package's arrival on the next business day via your Mypage or email. If the delivery status is not updated on your Mypage or you do not receive the notice of delivery by email, you can use the "Check if your package has been delivered" link to contact us.MyPage > List of items > Check if your package has been delivered
Ｑ： What should I do if I am unsure whether the product I want to send is a product that cannot be sent?Ａ： Please see the Products that cannot be delivered overseas page. If you are unsure after reading the above, please contactRakuten Global Express customer support. We will advise you based on the information provided.