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Ｑ： Will there be additional fees such as packing costs, etc., in addition to the shipping charges?Ａ： The shipping charges that you pay include international shipping costs*, packing materials, packing expenses, and invoice issuance fees.*Due to the postal policies of some countries or regions, the post office may charge you a local delivery fee after the goods arrive in the destination country.In this case, the local delivery fee will be borne by the customer, please understand and cooperate.For details, please contact the post office of your country or region.
Ｑ： Is it possible to have items in care forwarded domestically?Ａ： For products that are in "Pending Items" due to being contraband, etc., users may complete forwarding procedures from their Mypage. Mypage > View Items > Pending Items > Enter / Confirm > follow form instructions and enter your information For all other items that are not prohibited, please prepare the following and contact Customer Support.- Domestic forwarding address- Name of recipient- Phone number- If the address is a hotel, please also inform us of your lodging datesFurther, please note that domestic forwarding comes with an additional 1,000JPY fee that is separate from standard shipping charges.
Ｑ： Can I ship products purchased from online stores other than Rakuten via Rakuten Global Express?Ａ： Items purchased from online stores other than Rakuten can also be shipped. Popular Online StoresPlease note that parcels from C to C services and individuals cannot be shipped.Examples: Rakuma, Yahoo! Auction, Mercari, family, friends, etc.
Ｑ： How long after the shipment has arrived warehouse will I receive notice of the delivery?Ａ： If your package arrives during business hours, you will be notified of your package's arrival on the next business day via your Mypage or email. If the delivery status is not updated on your Mypage or you do not receive the notice of delivery by email, you can use the "Check if your package has been delivered" link to contact us.MyPage > List of items > Check if your package has been delivered
Ｑ： What should I do if I am unsure whether the product I want to send is a product that cannot be sent?Ａ： Please see the Products that cannot be delivered overseas page. If you are unsure after reading the above, please contactRakuten Global Express customer support. We will advise you based on the information provided.