Rakuten Global Express is an overseas delivery (forwarding) service for customers who shop on Japanese e-commerce websites.
Please note that delivery dates cannot be specified.
The warehouse of the service will refuse to receive items you purchased if you choose payment methods such as cash on delivery, freight collect, and e-Collect. (We will not pay on behalf customers.)
Even if items you purchased are non-refundable, we are not responsible for paying you back for items or delivery charges.
The service may not be available for items regulated by the destination country / region. Please check the laws and regulations of the destination country / region before you purchase.
Restricted & Prohibited Items
You can pay easily and securely, by credit card registered with your Rakuten user ID, Paypal, Alipay, and Rakuten Super Points.
You may be charged extra for returns (including failures of clearing customs) or a change of the receiver’s address.
You may be subject to customs duties depending on the item and the destination country / region.
Delivery Preference Setting
Based on the amendment to the Act on Prevention of Transfer of Criminal Proceeds effective as of April 1, 2013, users of this service, even in case of residing outside of Japan, are required to perform the “Identify verification procedure.”