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Identity Verification

Users of overseas forwarding services such as Rakuten Global Express are required to complete the “identity verification procedure” based on the amendment to the Act on Prevention of Transfer of Criminal Proceeds effective as of April 1, 2013.

Information required at the time of identification verification

The following information requires verification by official documents.
・Name
・Date of birth
・Current address
Please file documents which contain these pieces of information from My Page before using the service for the first time.

Identity Verification Instructions

Prepare one of the following combinations of ID/official document copies containing the required information, and use one of the methods listed below to verify your identity.

Identity verification using facial recognition(Takes around 10 minutes)

Authentication procedures are performed using a form of personal identification documentation that is complete with a picture of one's face, name, date of birth, and address, in addition to taking or sending a picture of the customer's face.

*This service is unavailable for some countries and age groups

*This service requires you to take/send a photo of your face for verification.
*The data will be processed by a third-party service (Shufti Pro). Your information will never be used for any purpose other than verifying your identity.
*In addition to a photo of your face, you must also provide the necessary documents. Please prepare an ID with your name, address, and date of birth.

Identity verification using documents(Takes around one week)

We will ask you to submit multiple identification documents to verify your identity without using your photo. The combination of documents required will vary depending on whether you have documents that list your name, date of birth, and current address in full. Please check the following and prepare official documents that contain the required items.

*All documents must be in your own name.
*When submitting a copy of a health insurance card issued in Japan, please do so after hiding the “Insurer Number and Insured Person Code / Number.” Please understand that if the copy is submitted without hiding this information, you will be required to reupload the copy with this information hidden.

1.Those who have an identity verification document with all of their name, date of birth, and current address
In addition to one type of copy of identity verification document stating all of the necessary information, please submit one type of copy of an official document stating your own name and current address (a supplementary document).
<Examples of documents that can be submitted>
 Document 1 : Certificate of residence, proof of citizenship, identity card, passport (with your current address), driver’s license, etc.
 Document 2 : Certificate of residence, proof of citizenship, identity card, passport (with your current address), driver’s license, tax payment certification, social insurance benefits receipt, public utility (electricity, gas, water) receipts, etc.
Document 1 + Document 2
*Documents you cannot use as identification:
Mail invoice or delivery slips, mail from non-public agencies, internet shopping invoice or delivery slips, PC screenshots, business cards, etc.
*Student cards and passports without your current address cannot be used as ID
*Please cover the information that is not required for personal identification using post-its, etc., before making copies
*The shipping address used on your first time will be considered your "current address"
*The shipments can be made to addresses other than the "current address" stated above
2. If you do not have an ID with your name, date of birth, and address
In addition to a copy of one form of ID with your name and date of birth, please provide copies of two official documents(supplementary documents) containing your name and current address.
<Examples of documents that can be submitted>
 Document 1 : Official resident card, etc.
 Document 2 : Tax payment certification, social insurance benefits receipt, public utility (electricity, gas, water) receipts, etc.
 Document 3 : Tax payment certification, social insurance benefits receipt, public utility (electricity, gas, water) receipts, etc.
Document 1 + Document 2 + Document 3
*Documents you cannot use as identification:
Mail invoice or delivery slips, mail from non-public agencies, internet shopping invoice or delivery slips, PC screenshots, business cards, etc.
*Student cards and passports without your current address cannot be used as ID
*Please cover the information that is not required for personal identification using post-its, etc., before making copies
*The shipping address used on your first time will be considered your "current address"
*The shipments can be made to addresses other than the "current address" stated above
Examples of documents from each region that can be submitted
  • For customers living in Hong Kong
    ID Card
    ID Card
    +
    Water Bill
    Water Bill
    +
    Electricity Bill
    Electricity Bill
  • For customers living in Taiwan
    ID Card(Front)
    ID Card(Front)
    +
    ID Card(Back)
    ID Card(Back)
    +
    Driving Licence
    Driving Licence
  • For customers living in US
    Driving Licence
    Driving Licence
    +
    Electricity Bill
    Electricity Bill
  • For customers living in Singapore
    ID Card
    ID Card
    +
    Tax Assessment
    Tax Assessment

For customers living in Hong Kong

  • ID Card
    ID Card
    +
    Water Bill
    Water Bill
    +
    Electricity Bill
    Electricity Bill

For customers living in Taiwan

  • ID Card(Front)
    ID Card(Front)
    +
    ID Card(Back)
    ID Card(Back)
    +
    Driving Licence
    Driving Licence

For customers living in US

  • Driving Licence
    Driving Licence
    +
    Electricity Bill
    Electricity Bill

For customers living in Singapore

  • ID Card
    ID Card
    +
    Tax Assessment
    Tax Assessment
Notes
*Only customers whose delivery destination is set to "current address" during their first use are required to submit documents to confirm their identity.
>>*If your identity has not been verified yet, please do this from your account page