English
Packing & Delivery Mode
Tell us your delivery preference,
whether it be combining all your packages to save or to ship out right away.
Regarding Shipping Methods
Since there are lots of delivery methods, you may be wondering which to choose... At Rakuten Global Express, you can choose from 4 of our delivery methods.
This service may be unavailable depending on the country or region. Please refer to the Available Countries / Regions Page for details.
|
Delivered in the fastest! Super Express 
|
Speed shiping by EMS! Standard Express 
|
Delivering via airmail at a great price Economy Air 
|
Delivering slowly via surface mail at a great price Surface 
|
|
|---|---|---|---|---|
| Dates*1 | 1-3 days | Within four days -1 week | Within 2 weeks | 30-90 days about |
| Size Weight Limit*2 |
Weight limit: up to about 70kg Size limit: Delivery of large baggage available |
Weight limit: Up to about 30 kg Size limit: Large items cannot be delivered |
Weight limit: Up to about 30 kg Size limit: Large items cannot be delivered |
Weight limit: Up to about 30 kg Size limit: Large items cannot be delivered |
| Deliverable products | It depends on the destination. For more information, please check the Available Countries / Regions Page | |||
| Delivery company*3 | DHL · FedEx | Mail (EMS) | Mail (International ePacket, Small Packets Airmail・Economy Air SAL) · ECMS | Mail (Small Packets Surface mail) |
*1 The delivery time will vary depending on the country or area of destination.
*2 The size and weight restrictions vary depending on the delivery destination. Please use the Pricing Calculator to check if your package can be sent.
*3 Rakuten Global Express will choose the most appropriate courier company according to your delivery destination and package type.
*There are restrictions for the items that can be delivered via Super Express. (Circumstances may prevent the delivery of food products, cosmetics, and more)
*Large packages will be delivered via Super Express.
About Pricing
Delivery Preference Setting
Select Auto Pack & Ship mode and save time and the hassle of telling us each time how to pack and ship.
With this feature you can shop on Rakuten Ichiba and simply wait for the packages to arrive at your door step. Easy!
How to set Delivery Preference
You can set your delivery preference on Personal Setting in My Page.
Auto Pack
We will start packing right away once the items arrive at RGX warehouse. For this mode, we can not combine packing and shipping.
Manual Pack
You can tell us how you want us to pack all your items. For combined shipping please use this mode.
Auto Ship
These shipping methods can be pre-selected for items already packaged. Payment for shipping fees can be completed at the same time.
Manual Ship
If you would like to choose the delivery method for each package each time, please choose this mode.
Combining Shipments
[Proceed to Request Packing from the My Packages page.]
[Choose and click on the packages that you would like to combine.]
[Confirm and done. We have received your packing request. Now let's proceed to the shipping process.]
About our Packing Process
We take great care of your items by securely packing for international shipping. But sometimes it is unforutnate that packages do not arrive as we want them to (e.g. damaged, lost, etc.). Therefore all our deliveries are covered with our Customer Protection plan so you don't have to worry about it.
*The insurance coverage limit depends on the shipping method.
About our Customer Protection plan
※The page will be transitioned to the Rakuten Ichiba page in Japanese.
Company Information Privacy Policy CSR
© Rakuten Group, Inc.
