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Delivery Mode

We deliver your package to you by the shipping method you selected. You can select Auto Ship for the fastest delivery.

Regarding Shipping Methods

Since there are lots of delivery methods, you may be wondering which to choose... At Rakuten Global Express, you can choose from 4 of our delivery methods.
This service may be unavailable depending on the country or region. Please refer to the Available Countries / Regions Page for details.

Delivered in the fastest!
Delivery status updated on a daily basis

Super Express

Super Express

Speed ​​shiping by EMS!

Standard Express

Super Express

Delivering via airmail at a great price

Economy Air

Super Express

Delivering slowly via surface mail at a great price

Surface

Super Express
Dates*1 1-3 days Within four days -1 week Within 2 weeks 30-90 days about
Size
Weight Limit*2
Weight limit: up to about 70kg
Size limit: Delivery of large baggage available
Weight limit: Up to about 30 kg
Size limit: Large items cannot be delivered
Weight limit: Up to about 30 kg
Size limit: Large items cannot be delivered
Weight limit: Up to about 30 kg
Size limit: Large items cannot be delivered
Deliverable products It depends on the destination. For more information, please check the Available Countries / Regions Page
Delivery company*3 DHL · FedEx Mail (EMS) Mail (International ePacket, Small Packets Airmail・Economy Air SAL) · ECMS Mail (Small Packets Surface mail)

*1 The delivery time will vary depending on the country or area of destination.
*2 The size and weight restrictions vary depending on the delivery destination. Please use the Pricing Calculator to check if your package can be sent.
*3 Rakuten Global Express will choose the most appropriate courier company according to your delivery destination and package type.
*There are restrictions for the items that can be delivered via Super Express. (Circumstances may prevent the delivery of food products, cosmetics, and more)
*Large packages will be delivered via Super Express.

About Pricing

Auto Packing/Auto Ship Setting

You don't have to contact us when you have items to pack and ship. By selecting auto pack and auto ship as your preference, your packages will be shipped out as soon as they arrive at our warehouse.
Auto pack and auto ship can be selected respectively.

How to set your preference

You can set your delivery preference on Personal Setting in My Page.

Auto Pack

We will start packing right away once the items arrive at our warehouse. Please note that we can not combine packages with this preference.

or
Manual Pack

You can tell us which items you want us to pack. If you prefer to consolidate packages, please select this.

Auto Ship

The package which is completed packing will be shipped immediately with a selected shipping method. Payments for shipping and taxes will be completed at the same time.

or
Manual Ship

Please request to ship a package each time with this preference. Payments for shipping and taxes will also proceed manually.

Packing Methods