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We sought to devise a simplified payment structure as want to make it as quick and reliable as possible to use.
Multiple packages can be put together with absolutely no additional fees.

Delivery Fees

You can choose your preferred shipping method based on delivery times, prices, and services.

*Japanese consumption tax does not apply for Rakuten Global Express fees.

Earn and use Rakuten Points

You can earn and use Rakuten Points with every international shipping.

About Rakuten Points

Other Fees

  • Irregular Commission Fees
    - Repackaging items and domestic forwarding, disposal, etc.: 1,000 Yen
    - Individual repackaging of items: 500 yen (Selecting items separately will incur this fee)
  • In addition to the irregular commission fee, the actual cost (domestic shipping fee, disposal fee) will be charged to users.
  • Export customs declaration on behalf of users for items that are valued over 200,000 JPY: 2,800 JPY
  • Tax administration fee: 500 JPY will be charged with Goods and Services Tax (GST) and Value Added Tax (VAT).

Goods and Services Tax (GST) / Value-Added Tax (VAT)

Depending on the destination country, shipped packages will be subject to Goods and Services Tax (GST) or Value-Added Tax (VAT).
Although the taxes shall be paid by the customer, Rakuten Global Express may request advance payment for the following countries:

Australia, New Zealand, United Kingdom

About Custom Duties

Recipients of international shipping may be subject to customs duties, other taxes and public charges as well as fees. We are not capable of answering any questions related to whether customs duties are applicable or not, or how much they would be because such matters are up to the decision of customs or other public institutions of the destination countries/regions. Please consult customs of the destination countries/regions.

About handling of items subject to customs duties

Customs officers at the destination country/region may determine that customs duties are chargeable depending on the item. Please note that recipients are liable for such customs duties.
How customs duties can be paid varies depending on the country/region, e.g., paying the delivery person upon delivery, paying by using a transfer form which will be mailed later.
Please note that we are not capable of answering whether a particular item is subject to customs duties or not as it is up to customs of the destination countries/regions and we are do not have the information before the shipment.
For the above reason, if the sender (the user of the service) and the recipient are not the same, the sender is advised to inform the recipient of the coming arrival of a shipment in advance.
Tariff rates of countries/regions are available at JETRO’s website.

About handling of items which failed to clear customs

Your shipment may not clear customs and be returned to us, or in the worst-case, may be confiscated at the local customs office. In such case, we will not be able to provide guidance for any measures and refunds. However, if your shipment has been returned to us, we are able to re-send or forward it to a domestic destination upon your request. If we do not receive any request within 30 days from the return of the shipment we will need to dispose the items. (In such case, irregular commssion fees and the actual cost will apply and will be charged to users.)