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Packing Methods

You can choose your packing methods according to your preferences.

Combining packages

You can combine multiple packages into one. (Only available when you select "Manual Pack".)

Combined packing fees\0

How to request

1. Proceed to Request Packing from List of Items Page.
“List of items” screen “List of items” screen
2. Choose and select the packages that you would like to combine.
“Combined packing” screen “Combined packing” screen
3. Please select the optional service of your choice.
4. We have received your packing request. We will send you an email when packing is completed.
“Your packing order has been received” screen “Your packing order has been received” screen

Packing options

We handle your packages very carefully after arriving at our warehouse. If you prefer to have more solid packing, and/or to make your package lighter, we have these optional services.

Weight saving options

Discard inner boxes and shoe boxes
Discard inner boxes and shoe boxes


We reduce the weight of your package by discarding inner boxes, shoe boxes, etc.

Discard flyers and catalogs
Discard flyers and catalogs


We reduce the weight of your package by discarding flyers and catalogs from stores.

Discard receipt, warranty card
Discard receipt, warranty card


We reduce the weight of your package by discarding delivery receipts, statements, and warranty cards for goods enclosed from stores.


*If you select this option and damage occurs to the product during shipping, our compensation service may not apply. Click here for our Customer Protection Plan.

*When you select these options, we will determine which items to be disposed. (It is not possible that you specify which items to be disposed.)

Extra packing options

Waterproof bag
Waterproof bag

200 JPY

Wrap items in a large plastic bag to provide waterproof protection during shipping.

Irregular package
Irregular package

1,500 JPY

Pack long, thin, and flat items that are difficult to pack in regular boxes.
Examples: golf clubs, interior materials, etc.

Protective packing

5.0kg or less 400 JPY
5.1kg-10.0kg 600 JPY
10.1kg or more 800 JPY

Protect your package from drops and shocks during shipping.
・Reinforce the outer box by using a designated box for international shipping.
・Reinforce the inner box for glass bottles (Japanese Sake, wine, etc.).
The price will vary depending on the weight after packing.


*The "Waterproof bag" option involves wrapping all the items in a large plastic bag to protect them from water outside. Please note that it does not provide waterproofing for each individual item inside the bag.

*The "Waterproof bag" option does not guarantee complete waterproofing. Please note that the items may get wet depending on the cargo handling during shipping.

*About the "Irregular package", if the item cannot be packed in regular-sized boxes, an irregular package fee of 1,500 JPY will apply. Please note that we may not be able to pack or ship items depending on their size and weight. If you need assistance, please contact customer support.

*Even if you select the "Protective packing" option, we may not use a designated box if the package we receive at the warehouse is already strong enough, or if the item cannot fit into a designated box due to its size or shape. In such cases, the option fee will not be charged.

*The "Protective packing" option includes a designated box made with special materials to ensure the package's strength. However, it does not guarantee that all problems will be prevented during shipping.

*For the "Protective packing" option, we will determine which items to pack with the designated box.

Priority option

*The following options cannot be selected for auto shipping.

Priority packing

1,000 JPY

Offer faster packing. Please refer to the estimated time for packing completion as below.

Time of packing request Estimated time to complete packing
Request by 09:00 (JST) Packing completed by 12:00 (JST) on the same day
Request by 12:00 (JST) Packing completed by 14:00 (JST) on the same day
Request by 14:00 (JST) Packing completed by 16:00 (JST) on the same day
Request by 16:00 (JST) Packing completed by 18:00 (JST) on the same day

We may not be able to complete packing by the time specified above if it is peak season and/or we need to contact you to complete packing. In such cases, the option fee will not be charged.

About our Customer Protection plan

Auto Pack and Auto Ship

You don't have to contact us when you have items to pack and ship. By selecting auto pack and auto ship as your preference, your packages will be shipped out as soon as they arrive at our warehouse.

Auto pack and auto ship can be selected respectively.

Auto Packing & Auto Shipping

How to set your preference

You can set your delivery preference on Personal Setting in My Page.

Auto Pack

We will start packing right away once the items arrive at our warehouse. Please note that we can not combine packages with this preference.

Manual Pack

You can tell us how you want us to pack all your items. If you prefer to consolidate packages, please select this.

Auto Ship

The package which is completed packing will be shipped immediately with a selected shipping method. Payments for shipping and taxes will be completed at the same time.

Manual Ship

Please request to ship a package each time with this preference. Payments for shipping and taxes will also proceed manually.