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Delivery Mode
We deliver your package to you by the shipping method you selected. You can select Auto Ship for the fastest delivery.
Regarding Shipping Methods
Since there are lots of delivery methods, you may be wondering which to choose... At Rakuten Global Express, you can choose from 4 of our delivery methods.
This service may be unavailable depending on the country or region. Please refer to the Available Countries / Regions Page for details.
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Delivered in the fastest! Super Express 
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Speed shiping by EMS! Standard Express 
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Delivering via airmail at a great price Economy Air 
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Delivering slowly via surface mail at a great price Surface 
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| Dates*1 | 1-3 days | Within four days -1 week | Within 2 weeks | 30-90 days about |
| Size Weight Limit*2 |
Weight limit: up to about 70kg Size limit: Delivery of large baggage available |
Weight limit: Up to about 30 kg Size limit: Large items cannot be delivered |
Weight limit: Up to about 30 kg Size limit: Large items cannot be delivered |
Weight limit: Up to about 30 kg Size limit: Large items cannot be delivered |
| Deliverable products | It depends on the destination. For more information, please check the Available Countries / Regions Page | |||
| Delivery company*3 | DHL · FedEx | Mail (EMS) | Mail (Small Packets Airmail・Economy Air SAL) · ECMS · SF Express | Mail (Small Packets Surface mail) |
*1 The delivery time will vary depending on the country or area of destination.
*2 The size and weight restrictions vary depending on the delivery destination. Please use the Pricing Calculator to check if your package can be sent.
*3 Rakuten Global Express will choose the most appropriate courier company according to your delivery destination and package type.
*There are restrictions for the items that can be delivered via Super Express. (Circumstances may prevent the delivery of food products, cosmetics, and more)
*Large packages will be delivered via Super Express.
About Pricing
Auto Packing/Auto Ship Setting
You don't have to contact us when you have items to pack and ship. By selecting auto pack and auto ship as your preference, your packages will be shipped out as soon as they arrive at our warehouse.
Auto pack and auto ship can be selected respectively.
How to set your preference
You can set your delivery preference on Personal Setting in My Page.
Auto Pack
We will start packing right away once the items arrive at our warehouse. Please note that we can not combine packages with this preference.
Manual Pack
You can tell us which items you want us to pack. If you prefer to consolidate packages, please select this.
Auto Ship
The package which is completed packing will be shipped immediately with a selected shipping method. Payments for shipping and taxes will be completed at the same time.
Manual Ship
Please request to ship a package each time with this preference. Payments for shipping and taxes will also proceed manually.
Packing Methods
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