Rakuten's Official Overseas Delivery Service

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Due to the increase in COVID-19 infections, there have been changes to or suspensions of some of our delivery services. Please check here for more information.

Packing & Delivery Mode

Tell us your delivery preference,
whether it be combining all your packages to save or to ship out right away.

Regarding Shipping Methods

With so many shipping methods out there, it can be difficult to know which one to choose...
For customers struggling with such a dilemma, Rakuten Global Express now lets you choose from the following shipping methods.

Express

The fastest delivery! Express shipping.(EMS)

Economy Air

This method uses economy flight services (such as SAL and ECMS) to deliver shipping that's faster than surface mail, and less expensive than express shipping.

Surface

This method uses surface mail to deliver your orders through the most economical way possible.

For Oversized Items

Oversized items cannot be sent via the above shipping methods. They will need to be shipped via oversized delivery.

* Guidelines for oversized items: Weight: over 30 kg, Length: over 150 cm, or if the total dimensions (length, width, and height) exceeds 200 cm (including packaging).
* Some items, which may be deemed too large (weight exceeds 300 kg, length exceeds 300 cm, height exceeds 160 cm, all including packaging), or depending on their shape, may be unable to be shipped.
* When packaging the item, there is the possibility that, if a separate packaging fee must be charged, the customer will be contacted.
* Not applicable to bulk packaging.

FedEx shipping

This shipping method applies to large or heavy items, such as furniture.

About Pricing

Delivery Preference Setting

Select Auto Pack & Ship mode and save time and the hassle of telling us each time how to pack and ship.
With this feature you can shop on Rakuten Ichiba and simply wait for the packages to arrive at your door step. Easy!

How to set Delivery Preference

You can set your delivery preference on Personal Setting in My Page.

Auto Pack

We will start packing right away once the items arrive at RGX warehouse. For this mode, we can not combine packing and shipping.

or

Manual Pack

You can tell us how you want us to pack all your items. For combined shipping please use this mode.

Auto Ship

These shipping methods can be pre-selected for items already packaged. Payment for shipping fees can be completed at the same time.

• Express
• Economy Air
• Surface
* Oversized shipping is not applicable

or

Manual Ship

If you would like to choose the delivery method for each package each time, please choose this mode.

Combined packing fees\0

Combining Shipments

[Proceed to Request Packing from the My Packages page.]
“List of items” screen
[Choose and click on the items that you would like to combine.]
“Combined packing” screen
[Confirm and done. We have received your packing request. Now let's proceed to the shipping process.]
“Your packing order has been received” screen

About our Packing Process

We take great care of your items by securely packing for oversea deliveries. But sometimes it is unforutnate that packages do not arrive as we want them to (e.g. damaged, lost, etc.). Therefore all our deliveries are covered with our Customer Protection plan so you don't have to worry about it.
*The insurance coverage limit depends on the shipping method.

About our Customer Protection plan