Inquiry about service

Membership registration, how to use the service, shipping and packing, etc
*We do not assist on inquiries regarding purchase, marchants or Rakuten membership registration related to Rakuten Ichiba. If you need support, please contact us from the chat of About shopping at Rakuten Ichiba.
*In order to protect your privacy, please refrain from sending any text or attachments that contain personal information.

Rakuten Global Express Customer Support

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Language support: Japanese, English, Chinese (Simplified), Chinese (Traditional)

Inquiry about duplicate payment of Goods and Services Tax (GST)/Value Added Tax (VAT)

If you already paid the Goods and Services Tax (GST) to Rakuten Global Express, but the delivery company re-invoices you upon import declaration or arrival of the items, we will refund the amount via payment method you used (credit card, etc.), cash transfer to your Japanese bank account, or refund by Rakuten points (time limited points).
Please select the relevant package on the shipping history page with the receipt you paid to the logistics company, and click "Inquiry about duplicate payment of Goods and Services Tax (GST)/Value-Added Tax (VAT)" to contact us.

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Rakuten Global Express Customer Support

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Language support: Japanese, English, Chinese (Simplified), Chinese (Traditional)

Inquiry about shopping at Rakuten Ichiba Japan

Your purchases, merchants, products, your Rakuten ID information, etc.

Language support: Japanese

Inquiry about shopping at Rakuten Books Japan

Your purchases, products, etc.

Language support: Japanese

Inquiries for Business Users

For business users, please contact us from below.

Language support: Japanese, English