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Ｑ： Even if I buy my item from Yahoo! or Amazon, can I send it to Rakuten Global Express?Ａ： Yes, you can ship items purchased in E-commerce sites in Japan. Please refer to Terms and Conditions for details.
Ｑ： What should I do if I want to forward domestically an item I sent to the warehouse, instead of shipping it overseas?Ａ： Please contact customer support with the address, phone number, and addressee name of the domestic forwarding destination. (If the destination is a hotel, please also provide the expected dates of stay.) Please note that a domestic forwarding fee of ¥1,000 will be incurred, in addition to the delivery fee.
Ｑ： Will there be additional fees such as packing costs, etc., in addition to the shipping charges?Ａ： The shipping charges that you pay include all shipping costs, packing materials, packing expenses, and invoice issuance fees.
Ｑ： After the package arrives, how long will it take until I am notified of the arrival? After receiving the packing instructions, how long will it take to complete the packing?Ａ： Regarding the package arrival notification (check-in):For packages that arrive within the business hours of the previous day, as a rule, we will contact you to notify you of the arrival via the My Page and email during the next business day. Regarding the time it takes to complete the packing: The packing will be completed by the next business day after receiving the instructions. (Except for when there is an irregular occurrence)
Ｑ： What should I do if I am unsure whether the product I want to send is a product that cannot be sent?Ａ： Please see the Products that cannot be delivered overseas page. If you are unsure after reading the above, please contactRakuten Global Express customer support. We will advise you based on the information provided.