English
Customer support always responds quickly and accurately to my inquiries. The first time I used the service, I was not familiar with the operation, and customer support provided me with detailed instructions. What impressed me the most was the speed of their response, always getting back to me within a few hours.
News
- 8-Aug-2024
- Partial Suspension of Shipping Services
- 15-Apr-2024
- Regarding Deliveries During Golden Week
How to Use
Advantages of Rakuten Global Express
- 1. Ship resonably
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You can earn & use points for every usage
You can earn points on payment for international shipping. Points can be redeemed on the next shipping.
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Save on shipping by consolidating multiple items.
You can combine multiple products from multiple shops into one with no extra fee! Shopping sites other than Rakuten's services are also available.
- 2. Ship safely
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Multi-language customer support
If you have any problems, contact our customer support. English, Japanese, Simplified Chinese, Traditional Chinese are available.
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Customer protection
In the event of problems such as damage in transit or loss of parcels, compensation services are available.
- 3. Ship easily
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Auto-sync for purchased products at Rakuten's online shopping sites
When you shop from Rakuten's online shopping sites (Rakuten Ichiba and Rakuten Books), your purchase information is automatically synced to our system.
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Fuss-free shipping with auto-setting
Auto pack and auto ship allow you to skip the process to give instructions for packing and shipping each time.
Recommended for these people
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Buy daily necessities from Japan.
Rakuten Global Express is a great way to ship Japanese food, snacks, cosmetics, supplements, anime goods, and many other items in one package from Japan.
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Buy from shops that do not ship overseas.
Even if the shop does not ship overseas, don't worry. You can use your personal shopping address in Japan as a shipping address, and we take care of the rest.
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Ship Japanese products to families and friends outside Japan.
Even if you live in Japan, you can use Rakuten Global Express if the destination is overseas. We will deliver your important parcels with care.
*Some products cannot be shipped overseas.
What We Delivered
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Delivered to Hong Kong
Product
Shampoo x 4
1,790gDelivered in
5 days
Shipping Method
Economy Air
Shipping fees
4,340 JPY
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Delivered to United States
Product
CD x 4
900gDelivered in
1 days
Shipping Method
Super Express
Shipping fees
5,200 JPY
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Delivered to Taiwan
Product
Japanese sake x 3
5,120gDelivered in
2 days
Shipping Method
Standard Express
Shipping fees
10,440 JPY
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Delivered to United States
Product
Picture book x 13
11,210gDelivered in
65 days
Shipping Method
Surface
Shipping fees
14,370 JPY
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Delivered to Australia
Product
Bag x 3
1,930gDelivered in
5 days
Shipping Method
Standard Express
Shipping fees
8,150 JPY
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Delivered to Singapore
Product
Golf Clubs x 2
6,170gDelivered in
1 days
Shipping Method
Super Express
Shipping fees
12,100 JPY
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Delivered to United Kingdom
Product
Action figure x 2
590gDelivered in
4 days
Shipping Method
Standard Express
Shipping fees
4,830 JPY
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Delivered to Republic of Korea
Product
Jacket x 1
1,000gDelivered in
6 days
Shipping Method
Economy Air
Shipping fees
2,730 JPY
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Delivered to Brazil
Product
Watch x 1
520gDelivered in
9 days
Shipping Method
Standard Express
Shipping fees
4,950 JPY
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Delivered to Thailand
Product
Kimono x 6
3,700gDelivered in
25 days
Shipping Method
Surface
Shipping fees
6,180 JPY
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Delivered to India
Product
Sneakers x 1
1,200gDelivered in
66 days
Shipping Method
Surface
Shipping fees
4,530 JPY
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Delivered to India
Product
T-shirt x 3
790gDelivered in
10 days
Shipping Method
Economy Air
Shipping fees
3,080 JPY
*Fee and delivery time are examples and may differ from the actual ones.
*The listed weight is the weight after packing.
Voice of Customers
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HongKong
50s
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USA
50s
I think the best part is that they package multiple items together for free.
I always ask for a large number of items, and they always pack them so neatly and carefully that I am fascinated every time. -
Singapore
40s
I feel secure because I am using one of Rakuten Group's service. I have used them several times so far, but they have all shipped quickly and I have never had any trouble with customs. They notified me the payment of customs duty promptly and without any uncertainties, and that the documentation is well handled. I will continue to use the service while I am abroad. Thank you very much.
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Taiwan
20s
This service is very convenient, and they process my requests very quickly. I received a package in just 3 days after making the packing request. I often use Rakuten Ichiba, so it's nice that I can use Rakuten points to pay for overseas shipping.
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Australia
40s
I use Rakuten Global Express to ship items from outside Japan because I can't rely on my parents, who don't know how to ship overseas. Using Rakuten Global Express is very convenient for me to ship whatever I want.
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Thailand
60s
I have had trouble-free deliveries so far. I appreciate the quick processing when items cannot be shipped overseas, and they take care of those items.
Ship from Various Japanese e-commerce Services in One Package
Quick Help
FAQ
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Will there be additional fees such as packing costs, etc., in addition to the shipping charges?
The following items are included in the shipping fee or any additional charges.
【Included in shipping fee】
The shipping charges that you pay include international shipping costs, packing materials, packing expenses, and invoice issuance fees.
【Other additional charges】
・Irregular package fee will be charged for packing for long, thin or flat item sucha as gold clubs or interior materials that are difficult to pack in regular-sized boxes. For packing options service fee, please check details on Packing options.
・If you prefer to have more solid packing for fragile items or you would like to have priority option in a hurry, you can select packing options service. For packing options service fee, please check details on Packing options.
・If irregular correspondence occurs, additional costs will be charged. Please check Other Fees for details.
・Due to the postal policies of some countries or regions, the post office may charge you a local delivery fee after the goods arrive in the destination country. In this case, the local delivery fee will be borne by the customer, please understand and cooperate.For details, please contact the post office of your country or region. -
Is it possible to forward the item to the address in Japan?
We forward the items which cannot be shipped overseas to the address in Japan.
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Can I ship products purchased from online stores other than Rakuten?
Certainly!
Items from any online shops are welcome. Please also see Popular Online Shops.
Please note that parcels from C-to-C services and individuals cannot be shipped.
Examples: Rakuma, Yahoo! Auction, Mercari, family, friends, etc -
Can I receive email when my item arrives at the warehouse?
You will be notified of your package's arrival on the next business day.
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I don't know if the item can be shipped overseas.
Please see the Products that cannot be delivered overseas page. If you are unsure, please contact customer support.
Rakuten Global Express Warehouse
Items from Japanese e-commerce site are collected at our warehouse in Japan and shipped overseas.
Kawasaki City, Kanagawa
Rakuten Global Express Delivery Center
※The page will be transitioned to the Rakuten Ichiba page in Japanese.
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