Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  October 17th, 2019 10:00 AM - October 28th, 2019 3:59 PM (JST)

News

The latest news from Rakuten Global Express

2019

11-Oct-2019Notice of delivery delays due to Typhoon No.19

Due to the effects of large scale typhoon No. 19 that hit Japan, some deliveries may be late.
We apologize for any inconveniences, and thank you for your understanding

1-Oct-2019Regarding shipping during period of National Day of the People's Republic of China and other holidays in various Asian countries

There may be delays in customs clearance and shipping procedures during the period of the National Day of the People's Republic of China and other holidays in various Asian countries.

Holidays in various countries
Mainland China: October 1st (Tue.) - October 7th (Mon.)
Hong Kong: October 1st (Tue.) and October 7th (Mon.)
South Korea: October 3rd (Thu.) and October 9th (Wed.)
Taiwan: October 10th (Thu.) - October 13th (Sun.)

We apologize for any inconvenience to customers, and we appreciate your kind understanding.

12-Sep-2019Commencement of registration for members below the age of 21

We have started accepting registrations for members who are below the age of 21. Please note that you will be required to obtain the "approval of your parent's or guardian's consent" for registration.

12-Sep-2019Notice of delivery delays due to Typhoon No.15

Due to the effects of large scale typhoon No. 15 that hit Japan, some deliveries may be late.
(We already have some late deliveries that are headed to Hong Kong/Taiwan.)
We apologize for any inconveniences, and thank you for your understanding

14-Jun-2019Regarding delivery delays due to the G20 Summit to be held in Osaka, Japan

Starting from June 28th, special traffic regulations will be in place for the G20 in Osaka, which may cause some shipments to be delayed.
We apologize for any inconvenience that this may cause and ask for your understanding.

14-Jun-2019Regarding delivery delays in Hong Kong

Due to ongoing protests in Hong Kong since June 9th, there are traffic problems caused by blocked roads, etc.
Therefore, there is a possibility that some shipments may be delayed.
We apologize for any inconvenience and ask for your understanding.

18-Apr-2019Regarding Deliveries During Golden Week

We kindly ask for your understanding that there is a possibility that the delivery of products you have purchased may be delayed due to Golden Week (April 27th, 2019 - May 6th, 2019) in Japan.
We apologize for any inconvenience and thank you for your understanding.

18-Apr-2019Maintenance Notification for the Rakuten Coupon System

Rakuten will be carrying out maintenance on the Rakuten Coupon System on the following date. During the maintenance period, it will not be possible to use or acquire coupons.
Maintenance period:April 21st, 2019(Sun) 02:00 AM - 06:00 AM JST
We apologize for any inconvenience and thank you for your understanding.

31-Jan-2019Delivery during Chinese New Year

During Chinese New Year holiday, there might be delivery delay in some Asian countries and regions.

31-Jan-2019Notification: Hong Kong’s Economy Shipping Mode Pricing Revision

We have revised our shipping rates for Hong Kong’s Economy shipping mode as of January 31st 2019. Kindly confirm the new shipping rates from the pricing corner.

2018

26-Dec-2018Notice of Closure During The New Years Holidays

Rakuten Global Express will be closed during the period of December 30 to January 3rd.
Pack and customer support services will resume from January 4th. Shipping services will resume from January 5th.
For those who wish to have packages dispatched within 2018, please have the package received at our warehouse and also make a Shipping Request by December 28th 14:00(JST).
We will still continue receiving packages during this closure period.
We apologize for the inconvenience this may cause and appreciate your understanding.

20-Dec-2018We started shipping to European countries, Russia, Malaysia, the Philippines, and Vietnam

We started shipping to European countries, Russia, Malaysia, the Philippines, and Vietnam

27-Jun-2018Multiple E-Commerce items Shipment Implementation Notification

Rakuten Global Express can now be used to ship products purchased from e-commerce sites outside of Rakuten. Please check our updatedTerms and Conditions for the details.

22-Mar-2018Regarding shipment of items with over 25% alcohol content

Rakuten Global Express cannot handle the shipping of alcohol, cosmetics, and other related items containing over 25% alcohol. Please take this into consideration when making your purchase.

9-Feb-2018Delivery during Chinese New Year

During Chinese New Year holiday, there might be delivery delay in some Asian countries and regions. For more details, please refer to the announcement below from the Delivery Company.
http://www.post.japanpost.jp/int/information/2018/0208_01_en.html

25-Jan-2018American Express is now available for paying fee of Rakuten Global Express

American Express is now available for paying fee of Rakuten Global Express.

19-Jan-2018We are currently experiencing delays in some deliveries bound for the United States, the United Kingdom, Germany, and China.

Delays in deliveries are occurring as a result of the cold wave currently affecting the northeastern/mid-Atlantic regions of the United States and all of the United Kingdom.
We are aware that this will inconvenience our customers who have sent packages to these areas, and we humbly ask for your understanding in this matter.
In addition, with the increase in international cargo over the New Year's holidays, delays in deliveries and importation procedures in Europe and Asian countries (particularly Germany and China) are occurring as well. We kindly ask for your understanding in this matter.
The following is an announcement from the Japan Post.

(1) Concerning Delays in Deliveries of Mail to the United States and the United Kingdom

(2) Concerning the Effects on Deliveries Due to Increased Cargo to Foreign Countries

2017

27-Dec-2017Notice of Closure During The New Years Holidays

Rakuten Global Expresswill be closed during the period of December 31 to January 3rd.
Pack and customer support services will resume from January 4th. Shipping services will resume from January 5th.
For those who wish to have packages shipped within 2017, please have the package received at our warehouse and also make a Shipping Request by December 30th 14:00(JST).
We will still continue receiving packages during this closure period.
We apologize for the inconvenience this may cause and appreciate your understanding.

24-Aug-2017Alipay is now available for paying fee of Rakuten Global Express

Alipay is now available for paying fee of Rakuten Global Express

24-Aug-2017Shipment to Macau started

Rakuten Global Express started shipment to Macau

15-Jun-2017Paypal is now available for Rakuten Global Express payment

Paypal is now available for Rakuten Global Express payment

15-May-2017Rakuten’s official Overseas Delivery Service grand opening

Rakuten’s official Overseas Delivery Service grand opening