As Rakuten Global Express is an international delivery service, some deliveries may not be possible even for already purchased items depending on the delivery regulations and the regulations of the destination country/region. Please check the laws and regulations of the destination country/region before making a purchase.
We cannot accept refrigerated or frozen product deliveries. Even if your goods are delivered refrigerated or frozen, product storage and international delivery will be carried out at room temperature.
|Items||Examples of things that cannot be delivered|
|Explosives and hazardous materials||Gunpowder||Fuses, smoke bombs, ammunition, fireworks, squibs, etc.|
|Gases||Gas cylinders, spray cans, lighter gas refill, diving cylinders, etc.|
|Inflammable liquid||Perfumes, nail polish, lacquer, lighter fuel, etc.|
|Combustible solids, spontaneous‐ignitable substances, materials which generate inflammable gas upon contact with water||Matches, charcoal, products using charcoal, materials such as magnesium, calcium, etc.|
|Oxidizers and organic peroxides||Small oxygen generators, peroxides, bleach, etc.|
|Poisons and infectious materials||Solid disinfectants, compounds of mercury, rat poisons, disinfectants, etc.|
|Radioactive materials||Uranium, plutonium, etc.|
|Corrosive materials||Liquid cells, compounds of mercury, etc.|
|Other toxic substances and goods including environmental toxins||Asbestos, solid carbon dioxide (dry ice), etc.|
|Narcotics||Narcotics and psychotropic drugs|
|Animals and plants||Live animals and plants, dead or taxidermy animals|
|Obscene goods||Obscene or immoral articles|
|Articles against the Washington Convention||Ivories, tortoiseshell work, goods using leather made from ostrich, crocodile, etc. Cosmetics and herbal medicines containing the above are also regulated.*Please check here for more details.|
|Valuables, etc.||Cash, checks, bills, stocks and other securities|
|Cards||Cards such as credit cards, cash cards, etc. and passbooks or cards issued by financial institutions for withdrawal|
|Personal letters||Letters or communication methods determined as letters according to the existing laws|
|Swords and firearms||Guns, swords, arms, and weapons|
|Alcohol||Alcohol, cosmetics, and other related items containing 25% or higher alcohol|
* As of September 1st, 2016
*Please also note that portable chargers for mobile phones or smartphones cannot be sent via international mail as they are considered “battery units.”
*Household electrical appliances such as gaming consoles (Nintendo Switch, PS4, etc.) cannot be shipped because they contain batteries that exceed the deliverable quantity.
If you would like delivery, please contact customer support in advance.
*Although button cell lithium batteries are not counted towards the "number limit" on this page, they must be built in or inserted into the appliances.
*If you are not sure whether the above applies to the device (battery) you would like to send, please contact customer support in advance.
For more details, please visit the Japan Post website. (Go to the Japan Post website in PDF format)
»Conditions for shipment of lithium cells via international mail