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Identity Verification

Following the Act on Prevention of Transfer of Criminal Proceeds, which came into effect on April 1, 2020, customers using this service are now required to undergo the Identity Verification Procedures, regardless of whether they reside inside or outside of Japan.

Information required at the time of identification verification

The following information requires verification by official documents.
・Name
・Date of birth
・Current address
Please file documents which contain these pieces of information from My Page before using the service for the first time.

Examples of documents for verification

Please submit copies of official documents with the necessary information, in one of the combinations stated below:

1. Individuals who possess two kinds of personal identification that lists your name, date of birth, and your current address:
Please submit TWO TYPES of copies of documents capable of verifying your identity, which contain all three of the following: your name, date of birth, and current address.
Example: Certificate of residence, national identity card, identity card, passport (which includes your current address), driver's license, etc.
2. Individuals who possess only one type of personal identification that lists your name, date of birth, and current address:
Please submit the following documents:
1) ONE TYPE of copy of a document capable of verifying your identity, which contains all three of the following: your name, date of birth, and current address.
Example: Certificate of residence, national identity card, identity card, passport (which includes your current address), driver's license, etc.
+
2) ONE TYPE of official document (complementary documents) containing your name and current address.
Example: Receipt of public utility bills (electricity, gas, or water), tax payment certificate, etc.
× Banks, insurance, securities companies, phone bills, receipts, and the like are not accepted.
× Documents in which their entirety cannot be seen or issuer cannot be identified are not accepted.
× Documents that are under the name of a different person are not accepted.
× Documents issued by educational institutions such as university student IDs and graduation certificates are not accepted.
3. Individuals who possess only one type of personal identification listing their name and date of birth (your personal identification does not list your current address, or the listed address is different from your current address)
Please submit the following documents:
1) ONE TYPE of copy of a document capable of verifying your identity, which contains your name and date of birth.
Example: Certificate of residence, national identity card, identity card, passport, driver's license, etc.
+
2) TWO TYPES of official document (complementary documents) containing your name and current address.
Example: Receipt of public utility bills (electricity, gas, or water), tax payment certificate, etc.
× Banks, insurance, securities companies, phone bills, receipts, and the like are not accepted.
× Documents in which their entirety cannot be seen or issuer cannot be identified are not accepted.
× Documents that are under the name of a different person are not accepted.
× Documents issued by educational institutions such as university student IDs and graduation certificates are not accepted.
Notes
*The shipping address for your first-time order will be your Current Address.
*After your first-time order, you will be able to specify an address other than the Current Address stated above for your shipping destination.