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Identity Verification

Following the Act on Prevention of Transfer of Criminal Proceeds, which came into effect on April 1, 2020, customers using this service are now required to undergo the Identity Verification Procedures, regardless of whether they reside inside or outside of Japan.

Information required at the time of identification verification

The following information requires verification by official documents.
・Name
・Date of birth
・Current address
Please file documents which contain these pieces of information from My Page before using the service for the first time.

Examples of documents for verification

Please submit copies of official documents with the necessary information, in one of the combinations stated below:

*The "advance registration information" and "information on the submitted documents" must match.
*All documents must be in your own name.
*When submitting a copy of a health insurance card issued in Japan, please do so after hiding the “Insurer Number and Insured Person Code / Number.” Please understand that if the copy is submitted without hiding this information, you will be required to reupload the copy with this information hidden.

1. Individuals who possess two kinds of personal identification that lists your name, date of birth, and your current address
Please prepare two types of copies of identity verification documents stating all of the necessary information.
<Examples of documents that can be submitted>
 Document 1 : Certificate of residence, proof of citizenship, identity card, passport (with your current address), driver’s license, etc.
 Document 2 : Certificate of residence, proof of citizenship, identity card, passport (with your current address), driver’s license, etc.
Document 1 + Document 2
*Documents you cannot use as identification:
Mail invoice or delivery slips, mail from non-public agencies, internet shopping invoice or delivery slips, PC screenshots, business cards, etc.
*Student cards and passports without your current address cannot be used as ID
*Please cover the information that is not required for personal identification using post-its, etc., before making copies
*The shipping address used on your first time will be considered your "current address"
*The shipments can be made to addresses other than the "current address" stated above
2. Individuals who possess only one type of personal identification that lists your name, date of birth, and current address
In addition to one type of copy of identity verification document stating all of the necessary information, please submit one type of copy of an official document stating your own name and current address (a supplementary document).
<Examples of documents that can be submitted>
 Document 1 : Certificate of residence, proof of citizenship, identity card, passport (with your current address), driver’s license, etc.
 Document 2 : Tax payment certification, social insurance benefits receipt, public utility (electricity, gas, water) receipts, etc.
Document 1 + Document 2
*Documents you cannot use as identification:
Mail invoice or delivery slips, mail from non-public agencies, internet shopping invoice or delivery slips, PC screenshots, business cards, etc.
*Student cards and passports without your current address cannot be used as ID
*Please cover the information that is not required for personal identification using post-its, etc., before making copies
*The shipping address used on your first time will be considered your "current address"
*The shipments can be made to addresses other than the "current address" stated above
3. If you do not possess copies of identity verification documents stating your name, date of birth, and current address
In addition to one type of copy of identity verification document stating your name and date of birth, please submit two types of copies of official documents stating your own name and current address (supplementary documents).
<Examples of documents that can be submitted>
 Document 1 : Official resident card, etc.
 Document 2 : Tax payment certification, social insurance benefits receipt, public utility (electricity, gas, water) receipts, etc.
 Document 3 : Tax payment certification, social insurance benefits receipt, public utility (electricity, gas, water) receipts, etc.
Document 1 + Document 2 + Document 3
*Documents you cannot use as identification:
Mail invoice or delivery slips, mail from non-public agencies, internet shopping invoice or delivery slips, PC screenshots, business cards, etc.
*Student cards and passports without your current address cannot be used as ID
*Please cover the information that is not required for personal identification using post-its, etc., before making copies
*The shipping address used on your first time will be considered your "current address"
*The shipments can be made to addresses other than the "current address" stated above
Notes
*The shipping address for your first-time order will be your Current Address.
*After your first-time order, you will be able to specify an address other than the Current Address stated above for your shipping destination.