News

The latest news from Rakuten Global Express

2024

8-Aug-2024Partial Suspension of Shipping Services

The delivery service for the following countries/regions has been suspended.

×Suspended
[Standard Express]
Israel

[Economy Air]
Israel

[Surface]
Israel
Belgium

Signing up for new memberships will be temporarily unavailable for countries and regions where all delivery methods have been suspended.

For the latest information with regard to availability of shipping services to your desired country, please check the Available Countries & Regions page and Price list page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.

27-Jun-2024About Economy Air delivery company for some countries and regions

From July 8, 2024 (JST) (scheduled), a new delivery company will be added to Economy Air service.
Please see the details below.

[Dlivery company added]
SF Express

[Applicable countries and regions]
Hong Kong

The same as before, customers can choose preferred delivery methods (Super Express, Standard Express, Economy Air, Surface), and Rakuten Global Express will ship your package using the appropriate delivery company.
You can check the name of the delivery company when you request shipping from My Page.

Thank you for your understanding.

15-Apr-2024Regarding Deliveries During Golden Week

Golden Week Holiday period in Japan will start from April 27, 2024 to May 6, 2024.
Our warehouse will be opened as usual, however please be noted that some delivery delays may occur as below.

[Shipping from store to warehouse]
Since many stores will be closed, it may take some time for domestic shipping to the warehouse.

[Shipping from warehouse]
Since the Super Express carrier is on holiday, it may take some time for package pick-up.
If you are in a hurry during, please consider shipping with Standard Express.
Please refer to here for the details of the delivery mode.

Thank you for your understanding.

2023

25-Dec-2023Changes in Goods and Services Tax (GST) tax rates for Singapore

From January 9, 2024 (scheduled), the Goods and Services Tax (GST) (*1) tax rate on Rakuten Global Express will change for shipments to Singapore.
Previous rate: 8%
Revised rate: 9%

*1 The Goods and Services Tax (GST) refers to taxes incurred when importing products purchased on Japanese e-commerce websites to these three countries.

Please see the link below for more details.
About the Goods and Services Tax (GST) in Singapore
GST rate change for consumers（Inland Revenue Authority of Singapore）

・Tax payment methods are stipulated by the tax regulations of each country and users cannot individually select whether to pay with Rakuten Global Express or to pay at the time of import declaration or time of reception. Please see the link above for details on which packages this will apply to in each country.
・Please note that no payment of customs duty will be collected by Rakuten Global Express. In the event that customs duty is incurred for the import of your packages, please pay the duty when making the import declaration or upon receipt of the packages.

Please contact Customer Support if you have questions.

14-Dec-2023Notice of Closure During The New Years Holidays

Rakuten Global Express will be closed from December 30, 2023 to January 3, 2024.
We will resume receiving and packing of goods, shipping as well as customer support from January 4, 2024.

If you wish to ship within 2023, please submit your shipping request by the date and time below.
Please note that deadlines vary depending on the delivery method and carrier used.

[Shipping by Super Express, Standard Express, Economy Air excluding ECMS, and Surface]
By December 28, 2023 16:00 (JST)

[Shipping by Economy Air which shipped by ECMS]
By December 27, 2023 16:00 (JST)

We apologize for the inconvenience this may cause and appreciate your understanding.

13-Nov-2023Information on changes in Rakuten point distribution rate - point up paid by Rakuten card

Please note that from February 1, 2024 (Japan time) (scheduled), the following changes will be made to the granting of Rakuten Points for Rakuten Global Express payments.

[Until January 31, 2024]
・You can earn Rakuten Points (1% of every transaction)(regular points) with every international shipping
[From February 1, 2024]
・You can earn Rakuten Points (1% of every transaction)(regular points) with every international shipping
・If you pay with Rakuten Card (Rakuten Card/Taiwan Rakuten Card), you can earn additional 1% of Rakuten Points (limited time) with every international shipping

If you have any questions, please contact customer support.
We look forward to using your service.

7-Sep-2023The Changes of Delivery Company for Economy Air

The international ePacket service provided by Japan Post will end on September 30, 2023 (JST).
Accordingly, delivery company for Economy Air service for some countries and regions will change from September 28, 2023 (JST).
Please check this when submitting a shipping request from My Page.

Thank you for your understanding.

31-Aug-2023Regarding the commencement of HS code distributions to EU member countries.

On the basis of requests from the customs offices of EU member countries, as of September 1st, 2023, Rakuten Global Express will assign HS codes to the required packages on your behalf in accordance with the Statistical Code when shipping packages to the relevant country/region.
If products have been allocated HS code, you can check the HS code via the “Details about packages” page of your My Page. Please confirm before making payment.
[Applicable countries/regions]
Iceland, Ireland, Italy, Estonia, Austria, The Netherlands, Cyprus, Greece, Croatia, San Marino, Switzerland, Sweden, Spain, Slovakia,Slovenia, Czech Republic, Denmark, Germany, Hungary, Finland, France, Bulgaria, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Romania, Luxembourg

・This allocation service will be provided for free.
・In the event that the list of applicable countries and regions is expanded, we will provide notification in advance.

Please contact Customer Support if you have questions.

18-Jul-2023[Limited time offer] 20% OFF on Economy Air to Taiwan

Starting from July 18 2023 14:00 (JST), Rakuten Global Express offer 20% off discount for Economy Air to Taiwan on overseas shipping fees for packages weighing 2kg or less for a limited time.

【Period】
July 18 2023 14:00 to August 31 2023 15:59 (JST) (Scheduled)

【Details】
・Country / region: Taiwan
・Delivery method: Economy Air
・Applies to packages weighing 2kg or less.
・Please complete the packing and payment within the period.
・No need to acquire coupons. Please check the amount before making a payment.

Click here for the price list for Taiwan.
Please don't miss this opportunity.

1-Jun-2023New Service Launch Announcement: Packing Options Service

We will start offering packing option service from June 12th, 2023 (JST) .

【About packing options】
This is a service that allows you to specify a detailed packing method for your package when you submit a packing request. All packages will be still very carefully packed at the warehouse as before, but if you prefer to have more solid packing for fragile items or to make your package ligher, we offer optional services for you.
Weight saving options will be provided free of charge, additional charges apply for for other services.
Please check here for more details.

With the start of this service, irregular package fee (1,500 JPY) will be charged for packing for long, thin or flat items* that are difficult to pack in regular-sized boxes, which were previously handled free of charge. Please be noted that the warehouse will judge which products are subject to and the option fee will be charged at the time of payment for international shipping fee.
* e.g., golf clubs, interior materials, etc.

【Free trial campaign】
From June 26th, 2023 (JST)*, we will be conducting a trial campaign where optional services will be virtually free for a limited time. For those customers who choose the optional service during the period will get Rakuten Points back at a later date.
Details will be announced soon on the news page and in the mail magazine, so please do not miss it.

【FAQ】
Q： Why am I not charged for option services I selected when packing request?
A：The selected packing option may not be applicable due to reasons such as no need for weight reduction or protective packing, inability to accommodate the specified size, or inability to prioritize packing in a timely manner. Please contact our customer support for any questions.

Q： Can I use option services when I set Auto Pack/Ship?
A： From June 12th, 2023 (JST), you can set your preference on packing options in your personal settings on My Page.
In addition, you can not select priotiry option when you select Auto shipping.

*The schedule has been changed (Corrected on June 12th, 2023)

11-May-2023Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

〇Resumption
[Economy Air]
United States

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

27-Apr-2023Regarding Deliveries During Golden Week

Golden Week Holiday period in Japan will start from April 29, 2023 to May 7, 2023.
Our warehouse will be opened as usual, however please be noted that some delivery delays may occur as below.

[Shipping from store to warehouse]
Since many stores will be closed, it may take some time for domestic shipping to the warehouse.

[Shipping from warehouse]
Since the Super Express carrier is on holiday, it may take some time for package pick-up.
If you are in a hurry during, please consider shipping with Standard Express.
Please refer to here for the details of the delivery mode.

Thank you for your understanding.

28-Feb-2023Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

〇Resumption
[Surface]
Australia

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

31-Jan-2023Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

〇Resumption
[Standard Express]
Austria, Sweden, Czech Republic, Denmark, Hungary, Poland, Lithuania

[Economy Air]
Uzbekistan, Kazakhstan

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

10-Jan-2023Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

〇Resumption
[Standard Express]
Cambodia, Laos, Guam, Brazil

[Economy Air]
Cambodia, Myanmar

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

2022

7-Dec-2022Introduction of Payment for the Goods and Services Tax (GST) for Singapore shipments

Beginning Jan 5th, 2023, certain shipments to Singapore will incur the Goods and Services Tax (GST)(*1) of Rakuten Global Express.(Dates are subject to change.)
*1 The Goods and Services Tax (GST) refers to taxes incurred when importing products purchased on Japanese e-commerce websites to these three countries.

Rakuten Global Express will declare and pay the Goods and Services Tax (GST) to the authorities on your behalf, so you will not have to pay GST by yourself and can receive items smoothly.

Please see the link below for more details.
About the Goods and Services Tax (GST) in Singapore

・Tax payment methods are stipulated by the tax regulations of each country and users cannot individually select whether to pay with Rakuten Global Express or to pay at the time of import declaration or time of reception. Please see the link above for details on which packages this will apply to in each country.
・Please note that no payment of customs duty will be collected by Rakuten Global Express. In the event that customs duty is incurred for the import of your packages, please pay the duty when making the import declaration or upon receipt of the packages.

Please contact Customer Support if you have questions.

6-Dec-2022Introduction of Payment for the Goods and Services Tax (GST) and the Value-Added Tax (VAT) for Auto shipments

Beginning Jan 5th, 2023, Goods and Service Tax (GST) and Value-Added Tax (VAT) (*1) payments for Rakuten Global Express will be starting for packages sent via Auto-shipping to Australia, New Zealand, United Kingdom, and Singapore.(Dates are subject to change.)
*1 “The Goods and Services Tax (GST) and the Value-Added Tax (VAT)” refers to taxes incurred when importing products purchased on Japanese e-commerce websites to these three countries.

If you would like to use Auto shipping, then please go to the “Personal Settings” section on My Page and enter your preferred card for tax payments in advance after Jan 5th, 2023.

Please contact Customer Support if you have questions.

6-Dec-2022Notice of Closure During The New Years Holidays

Rakuten Global Express will be closed during the period of December 30th 2022 to January 3rd 2023.
We will resume receiving and packing of goods, shipping as well as customer support from January 4th 2023.
For those who wish to have packages dispatched within 2022, please have the package received at our warehouse and also make a Shipping Request by December 28th 2022 16:00 (JST).
We apologize for the inconvenience this may cause and appreciate your understanding.

9-Nov-2022Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

〇Resumption
[Standard Express]
India, Canada, Finland, Brazil, Chile, Peru, Romania

[Economy Air]
Finland, Romania

[Surface]
Canada

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

14-Sep-2022Partial Resumption and Suspension of Shipping Services

The delivery service for the following countries/regions has been resumed or suspended.

〇Resumed
[Standard Express]
Germany

×Suspended
[Surface]
Australia

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

17-Aug-2022Announcement that Super Express and Economy Air services are now available to additional countries

We are announcing that Super Express and Economy Air services, which are available to some countries/regions, are now newly available to additional countries.

[Super Express]
- Asia
Indonesia

- Mid and South America
Colombia, Argentina

- Europe
Austria, Lithuania, Bulgaria, Sweden, Poland, Hungary, Slovakia, Slovenia, Luxembourg, Portugal, Denmark, Romania, Estonia, Croatia, Czech Republic

- Middle and Near East
Turkey

[Economy Air]
- Asia
Malaysia, The Philippines, Vietnam, Indonesia, Maldives, Laos, Sri Lanka

- Mid and South America
Mexico, Panama, Argentina, Colombia

- Europe
Switzerland, Lithuania, Greece, Italy, Spain, Bulgaria, Latvia, Sweden, Poland, Hungary, Slovakia, Slovenia, Luxembourg, Portugal, Denmark, Belgium, Ukraine, Israel, Iceland, San Marino, Azerbaijan, Malta, Estonia, Croatia, Czech Republic

- Middle and Near East
Turkey, Qatar, Cyprus, Jordan

- Africa
Algeria, Morocco, Nigeria

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

8-Aug-2022Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

〇Resumption
[Standard Express]
China (Mainland)
Australia

[Surface]
China (Mainland)

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

29-Jul-2022Regarding Deliveries During the Obon Holiday Period in Japan

Since the Obon holiday period in Japan begins in mid-August, we would like to inform you as follows.
- Many stores will be closed during the Obon holiday period, so it will take time for orders to be accepted and confirmed.
- It's expected to be busy both before and after the Obon holiday period, so shipments will take time.

If you are in a hurry, then please be sure to order your items and make your requests for shipping ahead of time.

11-Jul-2022Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

〇Resumption
[Standard Express]
United Kingdom
The Netherlands
Italy
San Marino
Malta
Greece
Israel

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

11-Jul-2022Announcement of new payment methods

Starting Sep 1st, 2022 (JST) (tentative), JCB, Diners Club INTERNATIONAL, and Discover will be added to the payment methods available on Rakuten Global Express.
*Due to unforeseen circumstances the starting date will be postponed from the original starting date of August 1st, 2022. We apologize for the inconvenience and appreciate your understanding.

[Available Payment Methods]
・Rakuten Points
・Credit card (VISA、Master Card、American Express、JCB、Diners Club INTERNATIONAL、Discover)
・Paypal
*When you choose “Auto Ship” as Shipment methods, PayPal and Rakuten Points can not be used for payment.
*You can also check information on methods of payment here.

We sincerely look forward to your patronage.

Revised July 29th, 2022

14-Jun-2022Discontinuation of payment with Alipay

As of July 1, 2022 (JST) (tentative), payment with Alipay on Rakuten Global Express will be discontinued.

Please contact Customer Support if you have questions.
We apologize for any inconvenience caused and appreciate your understanding.

14-Jun-2022Resumption of Standard Express to France

The delivery service for the following countries/regions has been resumed.

〇Resumption
[Standard Express]
France

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

31-May-2022Partial Resumption and Suspension of Shipping Services

The delivery service for the following countries/regions has been resumed or suspended.

〇Resumed
[Standard Express]
Belgium, Sri Lanka, Turkey, Ukraine

[Economy Air]
Macau, Taiwan, Republic of Korea, Singapore, Thailand, New Zealand, The Netherlands, Austria

[Surface]
Hong Kong, The Philippines, Vietnam, Greece, Finland, Bulgaria, Sweden, Luxembourg, India, Cambodia, San Marino, Malta, Republic of Fiji

×Suspended
[Standard Express]
Slovenia

[Surface]
El Salvador, Uzbekistan

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.

30-May-2022Change of the starting date of payment of the Goods and Services Tax (GST) and Value Added Tax (VAT)

The starting date of payment of the Goods and Services Tax (GST) and Value Added Tax (VAT) for Australia, New Zealand, and the United Kingdom has been changed from the originally scheduled date of June 1st, 2022 (Japan Standard Time) to June 6th, 2022 (Japan Standard Time).

Please see the link below for more details on each country.
About the Goods and Services Tax (GST) in Australia
About the Goods and Services Tax (GST) in New Zealand
About the Value Added Tax (VAT) in United Kingdom

Please contact Customer Support if you have questions.

19-May-2022Notice of Price Revision and Resumption of Economy Air for Some Countries and Regions

Beginning June 1st, 2022 (Dates are subject to change) we will revise the shipping fees for Standard Express, Economy Air (Hong Kong) and Surface to each country and region.

Please see the below links to check the target countries and regions and their revised shipping fees.
Click here for the revised fees for Asia
Click here for the revised fees for Oceania
Click here for the revised fees for North America
Click here for the revised fees for Mid and South America
Click here for the revised fees for Europe
Click here for the revised fees for Russia and CIS (service currently suspended)
Click here for the revised fees for the Middle East
Click here for the revised fees for Africa
・For more information on each delivery method please check Packing & Delivery Mode.
・Please note that from the evening of May 31st, 2022 the Available Countries & Regions and Pricing Calculator will reflect the revised fees and will be applied to shipments after June 1st, 2022.

We had been making efforts to continue price maintenance however, due to the surge of logistical costs it has become increasingly difficult to maintain exisiting prices which resulted in the updated fees outlined above.
At this time we have resumed the Economy Air service to some countries and regions. Please use it at your convenience as shipping by air is now at a more affordable price.
Please see the Available Countries & Regions to verify the target countries and regions.

Please contact Customer Support if you have any questions.
Thank you for your understanding.

Revised July 29th, 2022

18-May-2022Introduction of Payment for the Goods and Services Tax (GST) and the Value-Added Tax (VAT)

Beginning June 1st, 2022, certain shipments to Australia, New Zealand, and the United Kingdom will incur the Goods and Services Tax (GST) and/or the Value-Added Tax (VAT) (*1) of Rakuten Global Express.(Dates are subject to change.)
*1 “The Goods and Services Tax (GST) and the Value-Added Tax (VAT)” refers to taxes incurred when importing products purchased on Japanese e-commerce websites to these three countries.

Rakuten Global Express will declare and pay the Goods and Services Tax (GST) or the Value Added Tax (VAT) to the authorities on your behalf, so you will not have to pay GST or VAT by yourself and can receive items smoothly.

Please see the link below for more details on each country.
About the Goods and Services Tax (GST) in Australia
About the Goods and Services Tax (GST) in New Zealand
About the Value Added Tax (VAT) in United Kingdom

・Tax payment methods are stipulated by the tax regulations of each country and users cannot individually select whether to pay with Rakuten Global Express or to pay at the time of import declaration or time of reception. Please see the link above for details on which packages this will apply to in each country.
・Please note that no payment of customs duty will be collected by Rakuten Global Express. In the event that customs duty is incurred for the import of your packages, please pay the duty when making the import declaration or upon receipt of the packages.

Please contact Customer Support if you have questions.

26-Apr-2022Regarding Deliveries During Golden Week

Due to Golden Week in Japan (April 29, 2022 to May 8, 2022), there is a possibility that the delivery of your purchased items may be delayed.
Domestic delivery from the store of purchase and shipment from Rakuten Global Express warehouse may take longer than usual.
We apologize for any inconvenience and thank you for your understanding.

26-Apr-2022Partial Resumption and Suspension of Shipping Services

The delivery service for the following countries/regions has been resumed or suspended.

〇Resumed
[Economy Air]
China (Mainland)

* There are restrictions on weight and parcel size. Please check the Pricing page for details.

×Suspended
[Standard Express]
China (Mainland)
Lithuania

[Surface]
China (Mainland)

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.

24-Mar-2022Suspension of Standard Express to Iceland

The delivery service for the following countries/regions has been suspended.

×Suspended
[Standard Express]
Iceland

For the latest information with regard to availability of shipping services to your desired country, please check the Available Countries & Regions page and Price list page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.

24-Mar-2022Notice of Changes to the Specifications of the Packing Request System

Starting from April 7th, 2022, the following changes will be made to the specifications of the packing request system.

1. Changes to the units for selecting products for packing
[Before the changes]
In order to make a packing request, you have to select the products that need to be packed “by the item”.

[After the changes]
In order to make a packing request, you will select the items that need to be packed “by the box” in which they are put in when they arrive at the Rakuten Global Express warehouse.
* If you are buying from the same store and would like your items to be packed separately, please make sure to separate your orders.
* If you are placing a combined order and would like to request packing “by the item”, please note that we will charge an individual packing fee (a flat rate of 500 JPY per packing request).

2. Limits on the number of items that can be requested for packing
[Before the changes]
A maximum of 60 items could be requested for packing at the same time.

[After the changes]
A maximum of 200 items could be requested for packing at the same time.

Please contact Customer Support if you have questions.

10-Mar-2022Partial Suspension of Shipping Services

The delivery service for the following countries/regions has been suspended.

×Suspended
[Standard Express]
United Kingdom
Germany
Finland
France
Belgium

For the latest information with regard to availability of shipping services to your desired country, please check the Available Countries & Regions page and Price list page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.

2-Mar-2022Partial Suspension of Shipping Services

The delivery service for the following countries/regions has been suspended.

×Suspended
[Standard Express]
Austria
The Netherlands
Sweden
Czech Republic
Denmark
Hungary
Poland
Portugal
Latvia
Estonia
Luxembourg
Croatia
Bulgaria

[Surface]
Ukraine
Laos

Signing up for new memberships will be temporarily unavailable for countries and regions where all delivery methods have been suspended.

For the latest information with regard to availability of shipping services to your desired country, please check the Available Countries & Regions page and Price list page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.

24-Feb-2022Regarding changes to services and shops which accept proxy payment services

The following changes have been made to the "Rakuten Global Express Proxy Payment Service" whereby customers can make purchases at eligible shops via "C.O.D." (cash on delivery) by submitting an application in advance through My Page.

[Addition of eligible shop]
- Rakuten24: This service will newly become available at this eligible shop as of the end of February, 2022.

[Expiration of eligible shops]
- Soukai Drug: This service will no longer be available at this shop concurrent with its closing at the end of February, 2022. In the future, we ask that you shop at our sister store "Rakuten24".
- Kenkocom: As of the end of February, 2022, this shop has changed its name to "Rakuten24 Healthcare-kan" In the future, we ask that you shop at our sister store "Rakuten24".

Please click here for more detailed information.

We sincerely look forward to your patronage.

24-Feb-2022Suspension of Standard Express to Ukraine

The delivery service for the following countries/regions has been suspended.

×Suspended
[Surface]
Ukraine

For the latest information with regard to availability of shipping services to your desired country, please check the Available Countries & Regions page and Price list page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.

9-Feb-2022About the changes of displayed amount for items from Rakuten Ichiba

Starting February 10th, 2022, the following changes will be made affecting products purchased on Rakuten Ichiba.

1. The amount displayed on customers’ MyPage will change from ”the amount before coupon deductions” to ”the amount after coupon deductions.”
*This change will also be applied to products purchased before February 10th, 2022.
*Amount will not change automatically for products that are already being stored or packaged at Rakuten Global Express warehouses, or for products that have already been delivered. We ask customers who would like to change these displayed amount, Please contact customer support.
*If coupons were used to purchase multiple products, the product amount will be reflected proportionally so as to match the total amount. Please check here for further details.

2. Shipping invoices and delivery labels that showing product amount will display the amount after coupon deductions.
The amount after coupon deductions will apply to import and export declarations.

Further, with regard to products purchased from online shopping sites other than Rakuten Ichiba, we ask that customers continue to enter the relevant information in the Preregistration of Package Information (non-Rakuten items).

Please contact Customer Support if you have questions or concerns.
We thank you for your understanding.

31-Jan-2022Suspension of Surface Shipping to Russia

The delivery service for the following countries/regions has been suspended.

×Suspended
[Surface]
Russia
*With the suspension of all shipment methods to Russia, registrations of new members will be temporarily suspended as well.

For the latest information with regard to availability of shipping services to your desired country, please check the Available Countries & Regions page and Price list page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.

31-Jan-2022Delivery during Chinese New Year

During Chinese New Year holiday, there might be delivery delay in some Asian countries and regions.

13-Jan-2022System Maintenance Notice for FedEx Delivery

Part of our services will be temporarily suspended due to system maintenance. Please check the details below.

Scheduled maintenance time: Sunday, January 16, 2022, 12:00 - 16:00 (JST)

During maintenance, the following functions will be temporarily unavailable
- Selecting and paying for Super Express (FedEx only)
- Pricing Calculator (FedEx rates will not be displayed)

Please avoid the maintenance hours and try again later.

We apologize for any inconvenience this may cause, and appreciate your understanding.

2021

8-Dec-2021Notice of Closure During The New Years Holidays

Rakuten Global Express will be closed during the period of December 30th to January 3rd.
We will resume receiving and packing of goods as well as customer support on January 4th, and shipping on January 5th.
For those who wish to have packages dispatched within 2021, please have the package received at our warehouse and also make a Shipping Request by December 28th 16:00(JST).
We apologize for the inconvenience this may cause and appreciate your understanding.

18-Nov-2021We have started shipping to parts of Asia, Oceania and the Middle East

As shown below, we have started shipping to Guam, Republic of Fiji and Jordan.

[Standard Express]
Jordan

[Surface]
Guam, Republic of Fiji, Jordan

please check the Available Countries & Regions page for the latest status.

We really look forward to your patronage.

1-Nov-2021Partial Suspension of Shipping Services

The delivery service for the following countries/regions has been suspended.

×Suspended
[Standard Express]
Italy

[Surface]
Jamaica
*With the suspension of all shipment methods to Jamaica, registrations of new members will be temporarily suspended as well.

For the latest information with regard to availability of shipping services to your desired country, please check the Available Countries & Regions page and Price list page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

13-Oct-2021Partial Resumption and Suspension of Shipping Services

The delivery service for the following countries/regions has been resumed or suspended.

〇Resumed
[Surface]
India

×Suspended
[Super Express]
Nigeria
Botswana
Chile

[Standard Express]
Ireland

[Surface]
Ireland

For the latest information with regard to availability of shipping services to your desired country, please check the Available Countries & Regions page and Price list page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

29-Jul-2021New Service Launch Announcement: Super Express

We are pleased to announce the launch of Super Express service to some countries/regions.
In response to the many requests received from our customers, this service uses DHL and FedEx's international shipping services, offering detailed tracking updated daily, faster delivery times, as well as shipping of large items.
This service is recommended for customers who need urgent shipping services, or those shipping highly important items that need to be tracked frequently.

Super Express is available in the following countries/regions:
[Asia]
China, Hong Kong, Macao, Taiwan, Korea, Singapore, Thailand, Malaysia, the Philippines, Vietnam, Cambodia, India
[Oceania]
Australia, New Zealand
[North America]
United States, Canada
[Central and South America]
Mexico, Chile
[Europe]
United Kingdom, Germany, Switzerland, France, Holland, Greece, Finland, Italy, Spain, Belgium, San Marino, Malta
[Africa]
Botswana, Nigeria
*We will expand the service to countries/regions that are not currently covered in the future.

Also our existing Express service has now been renamed as Standard Express.

We will continue to improve our services to our customers through four expanded delivery methods: Super Express, Standard Express, Economy Air, and Surface. We look forward to serving you.

28-Jul-2021Suspension of Standard Express to Chile

Due to the spread of COVID-19 infection, the following shipping services to the countries/regions has been temporarily suspended:

×Suspended
[Standard Express]
Chile

For the latest information with regard to availability of shipping services to your desired country, please check the Available Countries & Regions page and Price list page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) forward the order to a destination in Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

15-Jul-2021System Maintenance Notice

We will be conducting system maintenance during the scheduled time period below, so some services will be unavailable.

① Scheduled maintenance time: Sunday, July 18th, 2021 from 02:30 to 04:00 (Japan time)

During this maintenance period, the following functionality may become temporarily unavailable:
・Log in to My Page
・Payment

② Scheduled maintenance time: Sunday, July 18th, 2021 from 12:00 to 16:00 (Japan time)

During maintenance, the following functions will be temporarily unavailable
・Selecting and paying for FedEx delivery
・Pricing Calculator (FedEx rates will not be displayed)

Please avoid the maintenance hours and try again later.

We apologize for the inconvenience and thank you for your understanding.

15-Jul-2021Shipping delays for some countries and regions

There are currently shipping delays for some countries and areas.

[Express]
・China (Mainland)
・United States

[Surface]
・China (Mainland)
・Brazil

We apologize for any inconvenience this may cause, and appreciate your understanding.

31-May-2021Resumption of Surface Shipping to Slovakia

The delivery service for the following countries/regions has been resumed.

〇Resumption
[Surface]
Slovakia

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

18-May-2021Suspension of Surface Shipping to Canada

Due to the COVID-19 situation, the below shipping service has been suspended.

×Suspended
[Surface]
Canada

Please confirm the latest status of possible shipping methods to your desired countries/regions in the Available Countries & Regions page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

12-May-2021Changes to Express Mail Rates for North America, Europe, and Oceania

Express Mail rates to some countries will be changed from June 1, 2021.

Due to fluctuating shipping cost prices, Express Mail rates to countries and regions in North America, Europe, and Oceania will be revised. Please see here for the affected countries and regions and the new rates.

Please note that the new rates will be listed in the country guides and used in the rate calculation tool from the evening of May 31st, 2021 (tentative), and will be applied to shipments from June 1, 2021.

We appreciate your understanding.

12-May-2021Resumption of Express Mail Service (EMS) to the U.S.

Express Mail Service (EMS) to the U.S. will be resumed on June 1st, 2021.

〇Resumption
[Express]
United States

- Starting from June 1st, 2021, it will be possible to make shipping instructions and conduct payments on My Page.
- Storage fees will be waived for parcels that have been in storage until the resumption of Express Mail Service (EMS) to the U.S. After resumption of the service, the free storage period will be limited to one month as usual.
- Delivery may take longer than usual as shipping companies are anticipating congestion and delays for this service.
- Please note that FedEx will continue to be available for shipments.
For more information on using FedEx, please see here.

For questions about parcels in storage or shipping, please contact Customer Support.

11-May-2021Suspension of Express Shipping to Cambodia

Due to the COVID-19 situation, the below shipping service has been suspended.

×Suspended
[Express]
Cambodia

Please confirm the latest status of possible shipping methods to your desired countries/regions in the Available Countries & Regions page.

6-May-2021Release of Facial Recognition Identity Verification

Regarding the identity verification procedure*, we are pleased to announce the launch of a new verification method—facial recognition (eKYC = electronic Know Your Customer) in addition to the existing method of uploading documents.

*Based on the Act on Prevention of Transfer of Criminal Proceeds, all Rakuten Global Express users are required to complete the identity verification procedure before using our services. More Details

Facial recognition identity verification is a method of verifying your identity by taking a photo of your face online.
With this verification method, we can verify your ID in 5 to 10 minutes. Check here for more details.

Unfortunately this service is not available for Hong Kong and Macao customers. Customers in Hong Kong and Macau please do identity verification by uploading documents.
We kindly ask for you understanding.

22-Apr-2021Regarding Deliveries During Golden Week

Due to Golden Week in Japan (April 29, 2021 to May 5, 2021), there is a possibility that the delivery of your purchased items may be delayed.
Domestic delivery from the store of purchase and shipment from Rakuten Global Express warehouse may take longer than usual.
We apologize for any inconvenience and thank you for your understanding.

8-Apr-2021Delays in Sea Mail due to the Suez Grounding Accident

Due to the recent grounding accident of container ship in Suez Canal, sea mail to Europe, the Middle East and Africa has been delayed.
Please note that delays are expected to continue until the operation of the Suez Canal is restored to normal.

We apologize for any inconvenience caused and thank you for your understanding.

8-Apr-2021Partial Resumption and Suspension of Shipping Services

The delivery service for the following countries/regions has been resumed or suspended.

〇Resumed
[Express]
Maldives
*New member registration for Maldives has been reopened at the sametime.

×Suspended
[Express]
Myanmar

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

FedEx can be used instead of Express shipments for some of the countries/regions. Please ensure that your shipment complies with the restrictions. Click here to see restrictions when using FedEx shipping.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

16-Mar-2021System Maintenance Notice for FedEx Delivery

Part of our services will be temporarily suspended due to system maintenance. Please check the details below.

Scheduled maintenance time: March 21, 2021, 3:00 a.m. - March 22, 2021, 3:00 p.m. (JST)

During maintenance, the following functions will be temporarily unavailable
- Selecting and paying for FedEx delivery
- Pricing Calculator (FedEx rates will not be displayed)

We apologize for any inconvenience this may cause, and appreciate your understanding.

16-Mar-2021Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

[Express]
Ukraine, Chile, Ireland, Algeria, Argentina, Colombia, Cyprus, Morocco

[Surface]
Cyprus, Morocco

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

9-Feb-2021Partial Resumption and Suspension of New Membership Registration

The new membership registrations from the following countries/regions has been resumed or suspended.

〇Resumed
China(Mainland)

×Suspended
United Kingdom, Maldives

Please check the following page for details.
https://globalexpress.rakuten.co.jp/faq/detail?id=156

9-Feb-2021Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

[Express]
Myanmar, Panama

[Surface]
Myanmar, Laos, Ukraine, Belarus

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

9-Feb-2021Delivery during Chinese New Year

During Chinese New Year holiday, there might be delivery delay in some Asian countries and regions.

14-Jan-2021System Maintenance Notice for FedEx Delivery

Part of our services will be temporarily suspended due to system maintenance. Please check the details below.

Scheduled maintenance time: Sunday, January 17, 2021, 11:00 - 16:00 (JST)

During maintenance, the following functions will be temporarily unavailable
- Selecting and paying for FedEx delivery
- Pricing Calculator (FedEx rates will not be displayed)

We apologize for any inconvenience this may cause, and appreciate your understanding.

14-Jan-2021Shipments to the United Kingdom (Updated on Feb 9th)

From January 2021, a new VAT taxation rule has been adopted in the United Kingdom. For shipments worth GBP 135 or less, the shipment may be turned back by the local customs and returned to Japan unless the VAT is paid at the website of purchase in advance.

For customers who expect to ship a parcel with a total value less than GBP 135 to the United Kingdom, we recommend not purchasing these products. Also, depending on the future situation, we may determine that it is not possible for us to provide sufficient services and suspend new customer registrations for customers living in the United Kingdom. We apologize for the inconvenience and ask for your understanding in this matter.

Also, for customers who are shipping to the United Kingdom and the shipment is worth GBP 135 or less, our customer support personnel will contact you if the shipment is returned to Japan. Please contact our customer support if your shipment is delayed at customs.

We will make announcements in this news section if there are new developments in the future.

2020

17-Dec-2020Notice of Closure During The New Years Holidays

Rakuten Global Express will be closed during the period of December 30th to January 3rd.
We will resume receiving and packing of goods as well as customer support on January 4th, and shipping on January 5th.
For those who wish to have packages dispatched within 2020, please have the package received at our warehouse and also make a Shipping Request by December 28th 16:00(JST).
We apologize for the inconvenience this may cause and appreciate your understanding.

26-Nov-2020Suspension of Express Shipping to Canada

Due to the COVID-19 situation, the below shipping service has been suspended.

×Suspended
[Express]
Canada

Please confirm the latest status of possible shipping methods to your desired countries/regions in the Available Countries & Regions page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

24-Nov-2020Resumption of Express Shipping & FedEx Available for Malaysia

Express shipping has been resumed and FedEx shipping has been made available for shipments to Malaysia.
For FedEx shipping, please ensure that your shipment complies with the restrictions. Click here to see restrictions when using FedEx shipping.

5-Nov-2020Suspension of Express Shipping to Malaysia

Due to the COVID-19 situation, the below shipping service has been suspended.

×Suspended
[Express]
Malaysia

Please confirm the latest status of possible shipping methods to your desired countries/regions in the Available Countries & Regions page.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

29-Oct-2020Delivery Suspension or Delays & FedEx Shipping Available for Some Countries and Regions

Due to the COVID-19 situation, some of the shipping services are suspended or delayed.
Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

[FedEx Shipping] is available for some countries/regions. Please ensure that your shipment complies with the restrictions. Click here to see restrictions when using FedEx shipping.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

21-Jul-2020Partial Resumption and Suspension of Shipping Services

The delivery service for the following countries/regions has been resumed or suspended.

〇Resumed
[Express]
Indonesia

×Suspended
[Express]
Myanmar

Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

FedEx can be used instead of Express shipments for some of the countries/regions. Please ensure that your shipment complies with the restrictions. Click here to see restrictions when using FedEx shipping.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

13-Jul-2020Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

[Express]
China(Mainland), Italy, New Zealand

[Surface]
China(Mainland), Indonesia

Please note that delivery services remain suspended in some countries/regions.
Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

25-Jun-2020Partial Resumption of Shipping Services

The delivery service for the following countries/regions has been resumed.

[Express]
Spain, Switzerland, Estonia, Austria, Croatia,
Sweden, Slovenia, Czech Republic, Denmark, Hungary,
Bulgaria, Belgium, Poland, Portugal, Latvia,
Lithuania, Luxembourg

[Surface]
Spain, Botswana

Please note that delivery services remain suspended in some countries/regions.
Please confirm the possibility of shipment to your desired countries/regions in the Available Countries & Regions page.

24-Jun-2020Release of Proxy Payment Service

From June 11th, we are pleased to introduce a new service: Rakuten Global Express's Proxy Payment Agency.

This service will enable you to purchase books from Rakuten Books and other products from Rakuten Ichiba merchants(such as Soukai and KenkoCom at this moment) that do not accept credit cards issued outside of Japan.

To be able to utilize this service, you must fulfill the conditions below.
1. Complete the ID verification process for Rakuten Global Express.
2. Apply for the service for free.
3. Purchase on shops listed on Rakuten Global Express's Proxy Payment Agency page.

For more detail about Rakuten Global Express's Proxy Payment Agency, click here.
To apply for the service, click here.

17-Jun-2020Personal identification: Notice Regarding Documentation Examination Completion Times, and Incomplete Documentation

Currently, many of our customers are newly registering as members, and it might take up to a week to conduct documentation examinations. We apologize for the inconvenience, and ask for your understanding.

[Submission Precautions]
Please make sure the documents are complete before you submit them.
If there is something missing in your documentation, you will be required to resubmit your documents, and we will need to check them again, which means it will take more time until the check is completed.
Please see this page to make sure the documents to be submitted satisfy all the requirements.

Documents that will be accepted:
Identification, Passport, Driver's license,Government-issued insurance card, Certified copy of a family register, Water bill, Gas bill, Electricity bill, Landline telephone bill, Tax payment certificate etc.
Documents that will not be accepted:
Documents issued by banking, insurance, securities, or credit card companies, Receipt for mobile phone/Internet connection, Documents issued by educational institution (student ID, diploma, etc.), Shopping receipt, Postal shipping label, Business card

*Please begin shopping after the examination of your personal identification documents has been completed.

17-Jun-2020The lifting of shipping restrictions for Hong Kong and Macau

We are pleased to announce that we have lifted the temporary shipping restrictions for "Express" on items that can be shipped to Hong Kong and Macau that were previously announced on February 12th, 2020.
1. Surgical masks
2. Wet tissues (without alcohol)
3.Tissues

Items other than those listed above can now be shipped at any time.
We apologize for the inconvenience that we may have caused. We thank you for your understanding.

28-Apr-2020Regarding Deliveries During Golden Week

We kindly ask for your understanding that there is a possibility that the delivery of products you have purchased may be delayed due to Golden Week (May 2nd, 2020 - May 6th, 2020) in Japan.
We apologize for any inconvenience and thank you for your understanding.

2-Apr-2020Notice of partial changes to and suspensions of shipping services(Updated on June 25th)

With the continued spread of the new coronavirus, shipping companies are now implementing restrictions on shipping services, including putting holds on undertaking and fulfilling orders.
As the shipping service will accordingly be changed or stopped in order from 4/2 (Thu), please confirm the possibility of shipment to your desired country or region in the Available Countries & Regions page.

FedEx can be used instead of Express shipments for some of the countries/regions. Please ensure that your shipment complies with the restrictions. Click here to see restrictions when using FedEx shipping.

*With regards to items already in the warehouse that can not be shipped due to the restrictions above, you can choose to 1) cancel the order, 2) send items to destinations within Japan, or 3) dispose of items. You might request through My Page or contact customer support for 2) and 3). Please note that there will be a corresponding handling fee.
*Bearing in mind recent shipping circumstances, we will extend storage periods for products at our warehouse.

In addition, even in areas where delivery is possible, delivery delays are occurring in many countries and regions, including the United States. Please refer to MyPage for the latest updates on delivery statuses.

Please contact customer support with any questions or concerns.
We apologize for the inconvenience we are causing our customers. We hope to have your understanding.

18-Mar-2020Shipments to China: Updates on Measures Accompanying Japan Post Shipping Halt

Following the suspension of delivery by Japan Post to China (excluding Hong Kong and Macau) on March 13, we asked you to temporarily refrain from instructions to pack and ship to that destination.
We have secured an alternative for shipping, so we will start accepting packing and shipping instructions today.
However, the following restrictions apply on the value, items and weights of what can be sent.

* If items are returned to Japan because import customs clearance was not possible, not only will we be unable to refund shipping costs, but you will need to pay for shipping costs for return.
Be sure to confirm the following before use.

[Available Delivery Mode]
* Economy Air and Surface Mail -> Not Available
* Express -> Available. See below for restrictions on packages.

[Restrictions on weight, value, and items for Express shipping]
* Please ensure that the weight per package is 10kg or under. (If your package is over 10kg, customs clearance in China may be difficult)
* Please ensure there are 10 or less items, and types of items, per package.
* Ensure the total value of the goods per package is 1,000RMB or under. (However, import may be allowed up of items of about 5,000 RMB value if there is only one item in the package)
* Food products, chemicals (such as cosmetics), liquids, secondhand brand good can not be delivered. Please contact Customer Support for information on other items.
* Detailed information on the contents may be required. Our Customer Support team will contact you, so please provide your information.
* When importing, you may need to provide identification documents, personal import documents, and customs submission documents. Please submit these if requested to do so by the delivery company.

[To customers who have already purchased products but cannot have them shipped to China]
For products which cannot be delivered from the warehouse due to the above restrictions, please contact Customer Support to 1) cancel your order or 2) send it domestically within Japan instead or 3) dispose of it. Please note that a prescribed fee will be charged.

We will extend the deadline for storing your package at our warehouse according to the circumstances, taking into account the current delivery situation.
For more information, please check out our Usage Fees page.

If you require any clarification, please contact Customer Support.
We apologise for any inconvenience caused.

13-Mar-2020Shipments to China: Notification on Measures Accompanying Japan Post Shipping Halt

A halt on shipments to mainland China is currently underway at Japan Post, which is used by Rakuten Global Express.
We are preparing alternative shipping methods, so we ask that you please refrain from shipping/packing instructions until our next notification.

Further, we are unable to ship the following products by alternative means, so please refrain from purchasing them.
・Food products (including pet food)
・Chemical products (including cosmetics)
・Liquids
・Secondhand brand items

Please contact Customer Support if you have questions.
We apologize for any inconvenience due to the short notice of this notification, and we appreciate your understanding.

2-Mar-2020We have started shipping to some countries in Asia, Central and South America, Europe, the Middle East, and Africa.

We have started shipping to some countries in Asia such as Myanmar, some countries in South America such as Panama, some countries in Europe such as Iceland, some countries in the Middle East such as Cyprus, and some countries in Africa such as Nigeria.
We look forward to serving you.

12-Feb-2020Restrictions in deliverable items for "Express" shipping to Hong Kong and Macau

Due to a sudden increase in shipments to Hong Kong, Macao and China mainland, we are currently experiencing shipping delays.

Please be aware that starting from February 12th (Wed), 2020, "Express" shipping mode to Hong Kong and Macau will be limited to the following products only:
1. Surgical masks
2. Wet wipes (alcohol-free)
3. Tissues
Please make sure to pack ONLY the three types of products above in order to use Express shipping.

*The above products can also be shipped by any other shipping methods.
*For products other than those above, please use shipping methods other than "Express".
*Even if your shipment has any of the products above, if it includes a product other than those above, Express shipment cannot be used.

We apologize for any inconvenience that this may cause, and we appreciate your kind understanding.

29-Jan-2020Delay in Arrival of Cargo to China, Hong Kong, and Macau

The amount of cargo to China, Hong Kong, and Macau is currently increasing rapidly, and delays in delivery are beginning to occur due to the time required for handling and customs processing at the airport and other facilities.
We apologize for the inconvenience to our customers and ask for your understanding.

16-Jan-2020Delivery during Chinese New Year

During Chinese New Year holiday, there might be delivery delay in some Asian countries and regions.

2019

19-Dec-2019Notice of Closure During The New Years Holidays

Rakuten Global Express will be closed during the period of December 29 to January 3rd.
We will resume receiving and packing of goods as well as customer support on January 4th, and shipping on January 6th.
For those who wish to have packages dispatched within 2019, please have the package received at our warehouse and also make a Shipping Request by December 27th 16:00(JST).
We apologize for the inconvenience this may cause and appreciate your understanding.

12-Dec-2019We have started making shipments to certain areas in Asia, South America, and Africa.

We have begun delivery to some Asian countries including Indonesia, India, and Cambodia, some South American countries including Paraguay, Mexico, and Brazil, and some African countries including Morocco and Botswana.
We hope you will make use of this.

12-Dec-2019We've started a shipping service for large products.

We are now able to ship even large products that exceed our past size restrictions via Rakuten Global Express.
Please check here for service details.

11-Oct-2019Notice of delivery delays due to Typhoon No.19

Due to the effects of large scale typhoon No. 19 that hit Japan, some deliveries may be late.
We apologize for any inconveniences, and thank you for your understanding

1-Oct-2019Regarding shipping during period of National Day of the People's Republic of China and other holidays in various Asian countries

There may be delays in customs clearance and shipping procedures during the period of the National Day of the People's Republic of China and other holidays in various Asian countries.

Holidays in various countries
Mainland China: October 1st (Tue.) - October 7th (Mon.)
Hong Kong: October 1st (Tue.) and October 7th (Mon.)
South Korea: October 3rd (Thu.) and October 9th (Wed.)
Taiwan: October 10th (Thu.) - October 13th (Sun.)

We apologize for any inconvenience to customers, and we appreciate your kind understanding.

12-Sep-2019Commencement of registration for members below the age of 21

We have started accepting registrations for members who are below the age of 21. Please note that you will be required to obtain the "approval of your parent's or guardian's consent" for registration.

12-Sep-2019Notice of delivery delays due to Typhoon No.15

Due to the effects of large scale typhoon No. 15 that hit Japan, some deliveries may be late.
(We already have some late deliveries that are headed to Hong Kong/Taiwan.)
We apologize for any inconveniences, and thank you for your understanding

14-Jun-2019Regarding delivery delays due to the G20 Summit to be held in Osaka, Japan

Starting from June 28th, special traffic regulations will be in place for the G20 in Osaka, which may cause some shipments to be delayed.
We apologize for any inconvenience that this may cause and ask for your understanding.

14-Jun-2019Regarding delivery delays in Hong Kong

Due to ongoing protests in Hong Kong since June 9th, there are traffic problems caused by blocked roads, etc.
Therefore, there is a possibility that some shipments may be delayed.
We apologize for any inconvenience and ask for your understanding.

18-Apr-2019Regarding Deliveries During Golden Week

We kindly ask for your understanding that there is a possibility that the delivery of products you have purchased may be delayed due to Golden Week (April 27th, 2019 - May 6th, 2019) in Japan.
We apologize for any inconvenience and thank you for your understanding.

18-Apr-2019Maintenance Notification for the Rakuten Coupon System

Rakuten will be carrying out maintenance on the Rakuten Coupon System on the following date. During the maintenance period, it will not be possible to use or acquire coupons.
Maintenance period:April 21st, 2019(Sun) 02:00 AM - 06:00 AM JST
We apologize for any inconvenience and thank you for your understanding.

31-Jan-2019Delivery during Chinese New Year

During Chinese New Year holiday, there might be delivery delay in some Asian countries and regions.

31-Jan-2019Notification: Hong Kong’s Economy Shipping Mode Pricing Revision

We have revised our shipping rates for Hong Kong’s Economy shipping mode as of January 31st 2019. Kindly confirm the new shipping rates from the pricing corner.

2018

26-Dec-2018Notice of Closure During The New Years Holidays

Rakuten Global Express will be closed during the period of December 30 to January 3rd.
Pack and customer support services will resume from January 4th. Shipping services will resume from January 5th.
For those who wish to have packages dispatched within 2018, please have the package received at our warehouse and also make a Shipping Request by December 28th 14:00(JST).
We will still continue receiving packages during this closure period.
We apologize for the inconvenience this may cause and appreciate your understanding.

20-Dec-2018We started shipping to European countries, Russia, Malaysia, the Philippines, and Vietnam

We started shipping to European countries, Russia, Malaysia, the Philippines, and Vietnam

27-Jun-2018Multiple E-Commerce items Shipment Implementation Notification

Rakuten Global Express can now be used to ship products purchased from e-commerce sites outside of Rakuten. Please check our updatedTerms and Conditions for the details.

22-Mar-2018Regarding shipment of items with over 25% alcohol content

Rakuten Global Express cannot handle the shipping of alcohol, cosmetics, and other related items containing over 25% alcohol. Please take this into consideration when making your purchase.

9-Feb-2018Delivery during Chinese New Year

During Chinese New Year holiday, there might be delivery delay in some Asian countries and regions. For more details, please refer to the announcement below from the Delivery Company.
http://www.post.japanpost.jp/int/information/2018/0208_01_en.html

25-Jan-2018American Express is now available for paying fee of Rakuten Global Express

American Express is now available for paying fee of Rakuten Global Express.

19-Jan-2018We are currently experiencing delays in some deliveries bound for the United States, the United Kingdom, Germany, and China.

Delays in deliveries are occurring as a result of the cold wave currently affecting the northeastern/mid-Atlantic regions of the United States and all of the United Kingdom.
We are aware that this will inconvenience our customers who have sent packages to these areas, and we humbly ask for your understanding in this matter.
In addition, with the increase in international cargo over the New Year's holidays, delays in deliveries and importation procedures in Europe and Asian countries (particularly Germany and China) are occurring as well. We kindly ask for your understanding in this matter.
The following is an announcement from the Japan Post.

(1) Concerning Delays in Deliveries of Mail to the United States and the United Kingdom

(2) Concerning the Effects on Deliveries Due to Increased Cargo to Foreign Countries

2017

27-Dec-2017Notice of Closure During The New Years Holidays

Rakuten Global Expresswill be closed during the period of December 31 to January 3rd.
Pack and customer support services will resume from January 4th. Shipping services will resume from January 5th.
For those who wish to have packages shipped within 2017, please have the package received at our warehouse and also make a Shipping Request by December 30th 14:00(JST).
We will still continue receiving packages during this closure period.
We apologize for the inconvenience this may cause and appreciate your understanding.

24-Aug-2017Alipay is now available for paying fee of Rakuten Global Express

Alipay is now available for paying fee of Rakuten Global Express

24-Aug-2017Shipment to Macau started

Rakuten Global Express started shipment to Macau

15-Jun-2017Paypal is now available for Rakuten Global Express payment

Paypal is now available for Rakuten Global Express payment

15-May-2017Rakuten’s official Overseas Delivery Service grand opening

Rakuten’s official Overseas Delivery Service grand opening