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Please contact us according to your inquiry
Languages we can respond to queries in: Japanese, English, Chinese (Simplified), Chinese (Traditional)

Inquiry about service

Membership registration, how to use the service, shipping and packing, etc

Rakuten Global Express Customer Support

Inquiry via email

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Inquiry about duplicate payment of Goods and Services Tax (GST)/Value Added Tax (VAT)

If you already paid the Goods and Services Tax (GST) to Rakuten Global Express, but the delivery company re-invoices you upon import declaration or arrival of the items, we will refund the amount via payment method you used (credit card, etc.), cash transfer to your Japanese bank account, or refund by Rakuten points (time limited points).
Please select the relevant package on the shipping history page with the receipt you paid to the logistics company, and click "Inquiry about duplicate payment of Goods and Services Tax (GST)/Value-Added Tax (VAT)" to contact us.

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Rakuten Global Express Customer Support

Inquiry via shipping history

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Inquiry about shopping at Rakuten Ichiba Japan

Your purchases, merchants, products, your Rakuten ID information, etc.

Inquiry via chat

*Support is only in Japanese

Inquiry about shopping at Rakuten Books Japan

Your purchases, products, etc.

Inquiry via form

*Support is only in Japanese