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Privacy Policy

Last updated: 7th November 2023

Welcome to the Privacy Policy for Rakuten Global Express (collectively "we", "us" or "our"). We provide warehouse handling services, which includes item storage, packing and shipping services to countries across the globe.

Rakuten Global Express is a service provided by Rakuten Group, Inc. Rakuten Group, Inc., is based in Tokyo, Japan. More information about Rakuten is available here.

This Privacy Policy explains how we collect, use, share and protect your personal data. We also explain what options and rights you have and how to use them.

Personal Data we collect and how

We collect personal data in different ways when you sign up for or use our service. The following is a list with the categories of personal data we collect, and how we obtain it.

Information that you directly provide to us

You provide personal data to us when you sign up for an account and use our Service. This contains:

  • Basic information:
    • personal details (name, date of birth);
    • contact details (phone number, email address, postal address or mobile number);
    • account login details, (username, password, account ID, registered country);
    • company and company details, employee granted code, if you are a beneficiary of the Welfare Program for Expatriates.
  • Identity verification information:
    • personal identification card
    • facial identification photo
  • Financial information:
    • bank and credit card details;
    • payment details (payment type, amount paid)
    • Rakuten points.
  • Account information:
    • purchase details (purchase date, order status, item quantity, item value)
    • account status (language preference, shipping details, last action date)

Information we collect via cookies and tracking technologies:

When you use our service, we will collect the following data using tracking technologies placed in our website. These data types are:

  • Identifiers for devices you have used to access our services:
    • IP address (from which your approximate location can be inferred);
    • Unique devices identifiers or MAC identifiers
    • Advertising related identifiers
  • Internet activity information: information about your visits to our website and login sessions, and usage of the Services (include what you track).

Further information about our use of Cookies and Tracking Technologies is available in our Rakuten Global Express Cookies & Tracking Technologies Policy.

Information that will be inferred about you from how you use the Service:

  • Interests;
  • Age range;
  • Gender.

For more details about how we process the inferred information about you, including the purposes and the legal basis for which this data is collected, please see the [How we use your data and the basis on which we use it] Section.

How we use your data and the basis on which we use it

We always need a proper reason to process your data.

The basis shall be the collection of personal data for the purpose of performing our contract with you (create your account); where applicable, fulfilling our legitimate interests, only when we have a valid interest that shall not override yours (the collection of data in order to secure our Services); complying with our legal obligations; as well as processing personal data based on your consent (when you voluntarily request to participate in our marketing activities).

If we ask for your consent to process your personal data, you may withdraw your consent at any time by contacting us here.

You can find the information regarding the purposes for which we process the types of personal data listed above, as well as our basis for such processing operations below.

See more

Purpose of Use

Type of Data

Basis for Processing

Provide you the Services

  • Account details
    • Account login details (username)
    • Device identifiers
    • Rakuten ID account credentials
    • Contact details
  • Location
    • IP address
    • Resource identifiers (URLs)

Performance of a contract

  • We process your data to provide, operate and deliver to you our Services: Providing warehouse handling services such as item storage, packing, and shipping packages internationally.

Authentication & Account management

  • Your personal details
    • Your contact details
    • Account login details (username and password)
    • Device identifiers
    • Rakuten ID account credentials
  • Location
    • IP address
    • Resource identifiers (URLs)

Performance of a contract

  • Allow you to register, log in or activate your account.
  • Verify that your identification you when you log into our service (authentication).
  • We record your configuration and settings, to manage your accounts
  • Creating and update your profile, with the information you provided to us.
  • To create a Rakuten ID if you sign up for one. We share your account credentials and profile information for log-in function. This service is jointly provided by the Rakuten ID Services as directed by you, if you sign up with another Rakuten ID Service. See further information here.

Purchasing activities

  • Financial information
    • bank details or credit card numbers;
    • Payment details
  • Your personal details
    • Your contact details
    • Device identifiers

Performance of a contract

  • We need your financial information to provide you the with the warehouse handling services.

Improve and customize the Services for you.

To provide benefits or operational improvements for smoother user experience.

  • Your personal details
    • Device identifiers
  • Location
    • IP address
    • Resource identifiers (URLs)
  • User history
    • Purchase history
    • Browsing history
    • Language preference
  • Internet and activity information

Legitimate interest

  • Service improvements;
  • Internal analytics about how our service is used;
  • Develop new services
  • Improving the technical functionality of the service.
  • Consent where applicable

Communication, support & customer services

  • Your personal details
    • Your contact details (telephone & mobile numbers, email address)
    • Device identifiers
  • Location
    • IP address
    • Resource identifiers (URLs)
  • Data we collect from your communications with us

Legitimate interest

  • We use your data to reply to your requests and inquiries, and to notify you about changes and updates to our Services.

Safety, security, and fraud prevention

  • Identity verification information:
    • personal identification card
    • facial identification photo

Legitimate interest

  • We use data to protect our service from fraud and other threats. We analyze log-in patterns to protect your account against being accessed by someone else.

Legal obligation

  • We are required by law such as anti-money laundering obligations to combat financial crimes.

Compliance with law requirements

  • Depending on the circumstances, any data as detailed under "The personal information we use" section above.

Legal obligation

  • We may be required by law to disclose data to law enforcement bodies (such as a court or the police).

Rakuten Point Program

  • Account details
    • Account ID/Account number
  • Transactional data

Performance of a contract

  • To use Rakuten points. Points are tied to your account and the currency of the service you are using. You can collect and use points on services that are part of the points program and use the same currency.

Legitimate interest

  • We also analyze how points are used across different services.

Marketing and advertising activities

  • Personal details
    • Your contact details (telephone & mobile numbers, email address)
    • Device identifiers
  • Location
    • IP address
    • Resource identifiers (URLs)
  • Internet and activity information


  • We send you marketing messages if you agree to it.
  • Profiling:We personalize, with your prior consent, to deliver to you appropriate advertising and make them more relevant and interesting for you. For this purpose, we share your device data and unique IDs, age range, inferred gender, and IP address with third party advertising partners. Additional information (including how to opt-out of data collection using cookies) is available on our Cookies & Tracking Technologies Policy.
  • To improve your experience, by providing interactive or personalized elements.


We may create a profile about you, based on your usage of the Service, for the purposes explained in the table above.

Your Choices

The rights and choices about your data are different depending on your location. This includes the right to request:

  • access to your data; either if you want to know what data we have about you; or
  • get a copy of your data in a machine-readable format (right to data portability);
  • correct any information that is wrong;
  • delete your data;
  • restrict usage to the bare minimum (for example, if you ask us to delete, but we still need to keep your order history for legal reasons, like tax audits of our business);
  • object to specific uses (you can opt-out of marketing e-mails);
  • ask us where we got certain data about you, how we use it and with whom we share it;
  • withdraw your consent easily; if you do so, the lawfulness of processing based on your consent before its withdrawal will not be affected;

Please see below the rights available under the applicable law for your region.

See more

Access Portability Correction Deletion Objection Consent withdrawal


United Kingdom


Hong Kong




*It also applies to all countries in the European Economic Area (the EEA). The EEA is an area larger than the EU and includes Iceland, Norway, and Liechtenstein.

You can exercise these rights with us, with no fear of discrimination. You can also file a complaint with your data protection authority, where applicable, if you think we mishandled your data. If you want to exercise your rights with us, please get in touch with us by using the Contact section below. We will always try to find a good and easy solution together.

International Data Transfers

We are a global business. That means your data will be shared to other Rakuten Group companies around the world. Also, we use service providers in different countries. Data are sent to them as well as indicated in the Data Sharing section above. We have taken steps to keep your data safe. We are always watching out to ensure they are trustworthy, and we have strict contracts in place.

Inside the Rakuten Group, we have Binding Corporate Rules ("BCRs"), a set of privacy internal rules that we apply across all the Rakuten Group companies. The BCRs are Rakuten global standard for the protection of privacy and processing of personal data. Rakuten’s BCRs allow secure transfers of data within the Rakuten Group companies and have been approved by the relevant Data Protection Authorities in Luxembourg and the United Kingdom. You can find them here.


We have strict security measures in place in accordance with high security standards to ensure that your account and your data are safe with us. Some of these are technical, like password rules and monitoring of log-in patterns. Others are organizational, like having proper processes and access rules in place. We do so to prevent unauthorized access or unauthorized disclosure of your information, to maintain the accuracy of such information and, when necessary, to ensure its proper destruction.

When collecting or transferring your personal information, we employ data encryption technology, and restrict access only to those persons who require it to fulfil their job responsibilities. We conduct periodic reviews of our practices to ensure that our safeguards are properly implemented and remain state of the art. We make sure to always keep up with the latest developments.


We will retain your data as long as your account is active. When you delete your account, we will retain data only if we are legally required to do so, or in case for purposes in court proceedings

Contact Us

Rakuten Group, Inc. is responsible for the personal data we collect and process. Our main offices are in Rakuten Crimson House, 1-14-1 Tamagawa Setagaya-ku, Tokyo 158-0094.

For any questions or concerns, or if you want to make use of your rights, feel free to reach out to us anytime here. You may also contact our Data Protection Officer at Please note that when you contact us, we may require further information to verify your identity and respond to your request appropriately.

Our data protection officer can be contacted this way. If you have any complaint, we hope we can work with you to achieve a good solution. If we are not able to, you can contact your local data protection authority. Additionally, you can contact Rakuten’s data protection authority, based in Luxembourg here.

Changes to this Policy

We may update this privacy policy from time to time. If there is going to be a substantial change, we will notify you in advance.