English
FAQ
Please input the keywords you want to search.
"Campaign" 9 search results
-
Ｑ： How to use shipping coupons?Ａ： 1. Acquire a coupon during the valid period2. Proceed with the packing and sending process on My Page3. Choose the coupon during checkout4. Confirm the shipping charge after applying the coupon5. Finalize the paymentTo read more about how to use coupons, please check out this page.
-
Ｑ： How do I know if I am entered into a point campaign or not?Ａ： - During the campaign: After clicking the 'ENTER' button on the campaign page, if it says 'Entry Complete,' this means that you have already been entered into the campaign. (Please note that if you do not meet other campaign conditions, you cannot participate even if you click the ENTER button)- After the campaign ends: please contact customer support to confirm your entry.
-
Ｑ： When will I received Rakuten Points for a campaign?Ａ： The timing of granting points is different for each campaign. For details, please check the rules in the campaign page or contact our customer support.
-
Ｑ： When should I apply for a campaign discount?Ａ： As each campaign has its own rules, check the campaign page or contact our customer support.
-
Ｑ： During a shipping cost discount campaign, can I put together a campaign item and other items not covered by the campaign in a single package?Ａ： A shipping cost discount might not be applicable in some cases. As each campaign has its own rules, check the campaign page or contact our customer support.
-
Ｑ： Will you tell me about the discount campaign schedule?Ａ： We cannot answer your personal questions. We will let you know campaign information on the Rakuten Global Express website.
-
Ｑ： Will you tell me how I should apply for a campaign discount?Ａ： As each campaign has its own rules, check the campaign page or contact our customer support.
-
Ｑ： When will I receive an email that tells me about how I should apply for a campaign discount?Ａ： As each campaign has its own rules, check the campaign page or contact our customer support.
-
Ｑ： Do you automatically discount the shipping cost during a campaign?Ａ： As each campaign has its own rules, check the campaign page or contact our customer support.
Search based on keyword
Select from the keywords
prohibited items
batteries
arrival notification
Identity Documents
tracking
compensation
domestic forwarding
campaign
Rakuten Points
FedEx
Search based on category
※The page will be transitioned to the Rakuten Ichiba page in Japanese.
Company Information Privacy Policy CSR
© Rakuten Group, Inc.
