FAQ

Is it possible to have items in care forwarded domestically?

We can only accept requests in unavoidable circumstances, such as if the purchased item is a prohibited item or if the delivery method to the destination country is suspended.

■ In case of prohibited items
Please follow the steps below for items in the “Pending Packages” section of My Page.
For products that are in “Pending Items” due to being contraband, etc., users may complete forwarding procedures from their Mypage.
Mypage > View Items > Pending Items > Enter / Confirm > follow form instructions and enter your information

For all other items that are not prohibited, please prepare the following and contact Customer Support.
- Domestic forwarding address
- Name of recipient
- Phone number
- If the address is a hotel, please also inform us of your lodging dates

Further, please note that domestic forwarding comes with an additional 1,000JPY fee that is separate from standard shipping charges.

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