FAQ

Can I receive documentation proving that I paid Goods and Services Tax (GST) or Value Added Tax (VAT) to Rakuten Global Express?

The “Tax Payment received [Rakuten Global Express]” email sent to you by Rakuten Global Express after completing payment will serve as proof of payment.
This email certifies your tax payment. Please store it with care and submit it when needed for the import declaration or to receive the package.

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