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How do I know if my package has arrived at the Rakuten Global Express warehouse or not?

If your package arrives during business hours, you will be notified of your package's arrival on the next business day via your Mypage or email. If the delivery status is not updated on your Mypage or you do not receive the notice of delivery by email, you can use the "Check if your package has been delivered" link to contact us.

MyPage > List of items > Check if your package has been delivered

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