This service does not support your browser

Please access with the latest version of browser such as Chrome, Edge, Internet Explorer, Safari, Firefox.

FAQ

I would like to have consumption tax refunded. Will you do that?

We don’t refund consumption tax.

Search based on keyword

Select from the keywords
prohibited items batteries arrival notification Identity Documents tracking compensation domestic forwarding campaign Rakuten Points FedEx

Search based on category

Registration
Service
Packing
Delivery
My page
Fee/Payment
Product
Campaign

Helpful Information