Each user guide explains many of the questions you may have whether it is your first time or just returning.
How RGX works
First time visit? This section explains the overall process on how to enjoy Rakuten Global Express.
Packing & Delivery Mode
Wondering what kind of shipping methods to choose from? This section explain the differences and also talks about Auto Pack & Ship mode for users who want to receive packages faster.
So how much does it cost to ship to my destination? You can take a look and compare pricing among the shipping methods we have.
Use coupons distributed by Rakuten Global Express to save even more on overseas shipping.
Wondering if we can ship to your country/region? Please check this page for the latest countries we support.
We need to know who you are. This section explains each steps and details of documents needed to verify who you are which the law requires us to do.