FAQ

What is the pre-registration of package information?

[Items purchased from Rakuten Ichiba and Rakuten Books]
Customers do not need to pre-register, as they are automatically registered via My Page.

[Items purchased from online shopping sites other than Rakuten Ichiba and Rakuten Books or real store in Japan]
Pre-registration on My Page is required.
Please follow the instructions to enter the information accurately.

Information that needs to be inputted:
- The online shopping site or real store's name
- The package tracking number (optional)
- The product's name
- The number of items
- The total cost

Registration method:
Mypage > Awaiting Packaging Request > Pre-register your purchased item(s) *Excluding Rakuten
Please enter the above information as part of a new registration and click on the "Register" button.
Items can be added by clicking on "Add line."


*As a general rule, please make a separate registration for each package (having the same package tracking number). Please input separate registration information for packages divided or sent separately, even if they were purchased from the same online shopping site.

Deletion method:
If you make a mistake while registering your package, go to: Pre-registered package > Edit > Delete and click on the "Update" button.

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