This service does not support your browser

Please access with the latest version of browser such as Chrome, Edge, Internet Explorer, Safari, Firefox.

FAQ

What should I do if I am unsure whether the product I want to send is a product that cannot be sent?

Please see the Products that cannot be delivered overseas page.　If you are unsure after reading the above, please contactRakuten Global Express customer support. We will advise you based on the information provided.

Search based on keyword

Select from the keywords
prohibited items batteries arrival notification Identity Documents tracking compensation domestic forwarding campaign Rakuten Points FedEx

Search based on category

Registration
Service
Packing
Delivery
My page
Fee/Payment
Product
Campaign

Helpful Information