FAQ

Is it possible to have items in care forwarded domestically?

For products that are in "Pending Items" due to being contraband, etc., users may complete forwarding procedures from their Mypage.
Mypage > View Items > Pending Items > Enter / Confirm > follow form instructions and enter your information

For all other items that are not prohibited, please prepare the following and contact Customer Support.
- Domestic forwarding address
- Name of recipient
- Phone number
- If the address is a hotel, please also inform us of your lodging dates

Further, please note that domestic forwarding comes with an additional 1,000JPY fee that is separate from standard shipping charges.

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