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FAQ

Can you track the status of my parcel, or provide support when I could not receive my parcel?

At Rakuten Global Express, we ask that customers be responsible for tracking the status of their parcels and receiving them. For more details, please refer to Article 2, Clause 3 and Article 14, Clause 6 of the terms and conditions

Please check the tracking information on the websites of the shipping company and your local post office. The tracking information might be updated with a delay sometimes.

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