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FAQ

I received an E-mail concerning prohibited items, but I do not know what items are relevant.

All items with
"*** UNSHIPPABLE (Flammable products) ***" written above the product name in the E-mail are considered prohibited items.
You can also check by looking for "Prohibited Items Included" on the Pending Items section of your MyPage.

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prohibited items batteries arrival notification Identity Documents tracking compensation domestic forwarding campaign Rakuten Points FedEx

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