FAQ

The tracking information says the parcel is being returned. What should I do?

Please contact using the appropriate link below based on the service used, and confirm whether the shipment can be received by presenting the invoice or paying import duty. dispatch note or by paying the required customs duties. If you require an invoice, please contact our customer support.


【Super Express】
DHL: https://www.dhl.com/global-en/home/location-selector.html
FedEx: https://www.fedex.com/global/choose-location.html
【Standard Express】
Mail (EMS) :
https://www.post.japanpost.jp/int/ems/delivery/link.html
【Economy Air】
ECMS : https://www.global.ecmsglobal.com/contact-us
Postal Service(International ePacket, Small Packets Airmail・Economy Air SAL) :
https://www.post.japanpost.jp/int/ems/delivery/link.html
【Surface】
Postal Service(Small Packets Surface mail) :
https://www.post.japanpost.jp/int/ems/delivery/link.html


If the return procedures have already been completed, please wait for us to contact you once we received your returned parcel.
Please note that if any return shipping charges or customs duties happens, you will be required pay for these charges.
*International shipping charges may be refunded, depending on the results of the investigation request.

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