FAQ

Why is the product price at the time I placed my order different to the product price I see on My Page?

[Purchased items at Rakuten Ichiba and Rakuten Books]
The product amount displayed on My Page is the amount after a coupon has been applied.
* From February 10th 2022, the above amount will be reflected on My Page regardless of the time of purchase.

The way the displayed amount is calculated differs according the type of coupon.
Please check the details below.

・ When using a discount rate coupon (example: 10% discount coupon)
〈Order details〉
Product A: 6,000 JPY x 1 item
Product B: 4,000 JPY x 1 item

〈Coupon contents〉
10% discount coupon

〈Calculation method〉
Product A: 6,000 JPY - 600 JPY (10% discount) = 5,400 JPY
Product B: 4,000 JPY - 400 JPY (10% discount amount) = 3,600 JPY

〈Amount displayed on My Page〉
Product A: 5,400 JPY
Product B: 3,600 JPY

・ When using a fixed amount discount coupon (example: 1,000 JPY discount coupon)
〈Order details〉
Product A: 4,000 JPY x 1 item
Product B: 6,000 JPY x 1 item

〈Coupon contents〉
1,000 JPY discount coupon

〈Calculation method〉
(1) Calculate the total amount of the order.
Product A: 4,000 JPY + Product B: 6,000 JPY = Total amount: 10,000 JPY

(2) Calculate the distribution ratio of each product from the total amount of (1).
Product A: 4,000 JPY ÷ 10,000 JPY = 40%
Product B: 6,000 JPY ÷ 10,000 JPY = 60%

(3) Determine the discounted amount for each product using the distrbution ratio from (2).
Product A: 1,000 JPY x 40% = 400 JPY
Product B: 1,000 JPY x 60% = 600 JPY

(4) The discount amount worked out in (3) is deducted from each product amount.
Product A: 4,000 JPY - 400 JPY = 3,600 JPY
Product B: 6,000 JPY - 600 JPY = 5,400 JPY

〈Amount displayed on My Page〉
Product A: 3,600 JPY
Product B: 5,400 JPY

If the invoice document at the time of shipping or the shipping label show item prices, these will be the price after applying the coupon.
In addition, please note that the amount after applying the coupon will be applied to export/import customs clearance declarations.

[Purchased items from online shopping sites other than Rakuten Ichiba and Rakuten Books]
If you would like to correct the pre-registration information for your registered items information, please check here.

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