FAQ

What is the “address for shopping”?

Address for shopping is your exclusive warehouse address issued to customer who have registered with Rakuten Global Express.
When shopping at online shops or offline stores, please fill in your the address in the “Shipping address” field.
Packages will be delivered to the warehouse based on the customer code (3 alphanumeric characters + 5-6 digits number).
If the customer code is not filled in or the recipient information does not match with customer code information, the package cannot be registered as the customer's package. Please make sure to fill in accurate information.

Also please see the below for other FAQ regarding address for shopping.
How can I use my Rakuten Global Express “address for shopping” on shopping websites?
When shopping, do I have to completely fill in Address for Shopping?
Can I use the “address for shopping” for purposes other than placing orders?

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