FAQ

The product I purchased cannot be sent to the destination country or region. What should I do?

You can request a domestic transfer, return it to the store, or dispose of it.

If the item has already arrived at the warehouse and is in your "Pending Items" list, you can make the request from Mypage by filling in the form and submit.

For other products, please contact Customer Support with the product name and order number.

Please note that a domestic shipping and handling fee of ¥1,000 will be charged for domestic transfers and returns to stores.

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